Hi there, my name is Adiel Lira. I’m a holder of a bachelor's degree in secondary education with a major in mathematics, and I'm a licensed teacher, too. I am a very passionate customer support specialist with over 10 years of experience working for US companies. I had more than 1 year of experience in appointment setting, cold calling, and lead generation—I'd been an expert in managing Vacation Rentals and Short Term Rentals using Channel Managers. I have over 3 years of experience. 

My long-term goal is to establish a long-lasting and efficient working relationship with my clients by providing the services they seek. I’ll do my best to provide you with reliable, high-quality, and efficient services.

*These are the many hats I wear:*

• Virtual Assistance
• Customer Support via Email/Phone/Live Chat
• Property Management
• Vacation Rentals and Short-Term Rentals Management
• Social Media Management and Marketing
• Calendar management
• Newsletter Creation
• Internet research
• Bookkeeping
• Data Entry
• Data Accuracy
• Data Processing
• Lead Generation 
• Cold Calling
• Appointment Setting
• Telemarketing

*PLATFORMS/SOFTWARE I’M FAMILIAR WITH*

• Channel Managers: Hostaway |Breezeway| Guesty| OwnerRez| Hostfully| RentalsUnited| Hospitable| IGMS, etc.
• OTAs: Airbnb| VRBO| Booking.com| HomeAway| Hopper and more
• Photoshop, Illustrator, Canva, etc
• Google workspace
• Microsoft Office (Outlook, Word, Excel, Access, PowerPoint) 
• communication platforms or services (RingCentral/ Slack / Discord/Skype/OpenPhone/DialPad/ Just Call/ Grasshopper)
• Social Media (Facebook/ Instagram/ Twitter/LinkedIn/Tiktok/Youtube)
• Zoom, Email support (Gmail, MailChimp, MS Outlook)
• Zendesk
• Salesforce
• AirReview
• RankBreeze
• Pricelabs
• Monday.com, Asana, Trello
• Buildium, RealPage, Appfolio

*Attributes:*

• High-level English communication skills (verbal and written)
• Highly organized with strong attention to detail, proactive with a can-do attitude, team player, multi-tasker, proactive, and focused
• Open to learning new things and acquiring new knowledge and skills.
• Can easily adapt to changes, is flexible, and is a fast learner. 

My rate is negotiable depending on your business needs. Just shoot me a message at any time!
 

Email: [email protected] 
Phone: +639948727513 
WhatsApp: +639128754596