Detail-oriented and tech-savvy General Virtual Assistant with experience in social media management, lead generation, chatbot automation, and administrative support. Adept at handling digital tasks such as content creation, email management, customer engagement, and CRM operations to enhance online presence and business efficiency. Highly skilled in graphic design, video editing, and data entry, ensuring seamless workflow and productivity in remote settings.

PROFESSIONAL SUMMARY

• Detail-oriented and tech-savvy General Virtual Assistant with experience in social media management, lead generation, chatbot automation, and administrative support.

• Adept at handling digital tasks such as content creation, email management, customer engagement, and CRM operations to enhance online presence and business efficiency.

• Highly skilled in graphic design, video editing, and data entry, ensuring seamless workflow and productivity in remote settings.

SKILLS

• Social Media Management (Content Creation, Engagement, Scheduling)

• Lead Generation & Client Outreach

• Chatbot Automation & Customer Interaction (ManyChat, Chatfuel)

• Graphic Design (Canva)

• Video Editing (Basic Editing, Reels, Shortform Content)

• Email & CRM Management

• Administrative & Data Entry Tasks

• Copywriting & Content Strategy

• Customer Service & Support

WORK EXPERIENCE

Social Media Management
Café J | December 2024

• Developed and scheduled 5-7 engaging posts per week, increasing online engagement.

• Created visually compelling graphics and short-form videos to promote products and drive customer interest.

• Analyzed social media performance metrics to refine marketing strategies and optimize audience reach.

• Responded to customer inquiries and comments, fostering a strong online community.

AI Chatbot Specialist (Lead Generation) [Part-Time]
KRISS AI | 2024 - Present

• Introducing Kriss AI to clients with AI chatbot automation to enhance patient interactions and streamline dental practice efficiently.

• Optimized lead generation processes using AI-powered messaging systems.

• Integrated chatbots to enhance client engagement and streamline follow-up efficiency.

Medical Specialist
New Marketlink Pharmaceutical Corp. | 2023 - 2024

• Generated high-quality leads and maintained strong relationships with doctors and pharmacies.

• Managed data entry, tracking customer interactions and product inquiries.

• Created email marketing campaigns to engage healthcare professionals, boosting sales conversions.

• Provided virtual support for client follow-ups and presentations.

Medical Sales Representative
CAS Pharmaceutical Distributor | 2017 - 2022

• Consistently exceeded sales target through relationship building and market research.

• Effectively delivered persuasive talks and developed detailed reports on product performance.

• Assisted in digital marketing strategies, including social media content creation and email outreach.

CERTIFICATIONS

• Social Media Management Certification

• Basic Graphic Design & Video Editing

EDUCATION

• Bachelor of Science in Information Technology
  Asian Institute of E-Commerce