𝐓𝐢𝐫𝐞𝐝 𝐨𝐟 𝐣𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐚 𝐦𝐢𝐥𝐥𝐢𝐨𝐧 𝐭𝐚𝐬𝐤𝐬 𝐰𝐡𝐢𝐥𝐞 𝐭𝐫𝐲𝐢𝐧𝐠 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐟𝐥𝐨𝐚𝐭?🦸‍♀️ I'm your dedicated payments and admin powerhouse, here to rescue you from the administrative chaos. With a sharp eye for detail and a passion for precision, I'll turn your payments and administrative challenges into a streamlined success story. Let's conquer your obstacles together, one transaction at a time. 🛡️💰

𝐋𝐞𝐭'𝐬 𝐞𝐱𝐩𝐥𝐨𝐫𝐞 𝐭𝐡𝐞 𝐰𝐚𝐲𝐬 𝐈 𝐜𝐚𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐠𝐨𝐚𝐥𝐬:

💳 𝐏𝐀𝐘𝐌𝐄𝐍𝐓 𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐈𝐍𝐆

End-to-end payment onboarding and processing
⦁ Merchant Onboarding, KYC/KYB Validation and Verification
⦁ Customer Risk and Compliance Assessment
⦁ Merchant account activation (Technical Training and Configuration)
⦁ Ongoing Due Diligence and Transaction Monitoring
⦁ Payment Reconciliation
⦁ Chargeback Management
⦁ Payment Optimization

📓𝐀𝐃𝐌𝐈𝐍𝐈𝐒𝐓𝐑𝐀𝐓𝐈𝐕𝐄 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓

Streamline operations and enhance efficiency.
⦁ Data entry
⦁ Document and knowledgebase management
⦁ File organization
⦁ Calendar/Appointment management
⦁ Meeting coordination
⦁ Email Management

👩‍💻 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 

Provide exceptional customer service and satisfaction.
⦁ Email and Chat support/communication
⦁ Ticket Management
⦁ Inbound/outbound calls
⦁ Problem resolution
⦁ Customer satisfaction

💼 𝐈𝐍𝐕𝐄𝐍𝐓𝐎𝐑𝐘 𝐌𝐀𝐍𝐀𝐆𝐄𝐌𝐄𝐍𝐓 

⦁ Stock tracking
⦁ Order fulfillment
⦁ Inventory analysis
⦁ Purchase orders
⦁ Basic Invoicing
⦁ Accounts Payable / Reconciliation

📊 𝐁𝐀𝐒𝐈𝐂 𝐃𝐀𝐓𝐀 𝐀𝐍𝐀𝐋𝐘𝐒𝐈𝐒 

Collects, cleans, analyzes, and interprets data to uncover insights and inform decision-making.
⦁ Data collection
⦁ Data cleaning
⦁ Data analysis tools
⦁ Data visualization and interpretation

⚙️ 𝐓𝐎𝐎𝐋𝐒 𝐀𝐍𝐃 𝐒𝐘𝐒𝐓𝐄𝐌𝐒 

⦁ Google Workspace: Docs, Sheets, Slides, Sites, Drive
⦁ Microsoft Office: Word, Excel, Power Point, Share Point, Power Automate
⦁ Data Entry: CRM, Google Sheets, MS Excel, PDF to Excel
⦁ Social Media: Facebook, Instagram, TikTok, YouTube, Pinterest, LinkedIn
⦁ Design & Project Management: Canva, Trello, Asana
⦁ Marketing & Sales: HubSpot, Salesforce
⦁ Communication & Ticket System: Skype, Slack, Teams, ZOHO, Salesforce, Zendesk, Fresh Desk
⦁ Others: ChatGPT, Gemini, Claude

👔 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 

⦁ Payments Specialist and Admin Assistant since 2018
⦁ Successfully managed payment processing for multiple clients, direct acquiring banks, PSPs, B2C clients from USA, EU and UK and APAC Region
⦁ Accurately tracked and managed inventory levels.
⦁ Provided excellent customer support and resolved inquiries promptly.
⦁ Efficiently handled various administrative tasks, including data entry, data analysis and document management.
⦁ Increase monthly payment rebate

𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: 

⦁ EFFICIENCY: I am highly organized and efficient, capable of handling multiple tasks simultaneously.
⦁ RELIABILITY: You can count on me to deliver results on time and with the highest level of accuracy.
⦁ PROBLEM-SOLVING: I am skilled at identifying and resolving issues, ensuring smooth operations.
⦁ TECH-SAVVY EFFICIENCY: I'm a highly organized and efficient professional who thrives in fast-paced environments. I'm skilled at using various software and tools to streamline processes and maximize productivity.
⦁ CUSTOMER-FOCUSED: I am dedicated to providing excellent customer service and building strong relationships.

WORK EXPERIENCE

Payment Optimization Specialist

ConnectWise Inc.

(Mar 2024 - Present)

Merchant Application Specialist

ConnectWise Inc.

(Feb 2023 - Mar 2024)

Content Moderator/Labeler

Thoth AI

(Nov 2022 - Jan 2024) | Part-Time (WFH)

Account Associate – Merchant Application Support

Payreto Services, Inc.

(April 2018 - Oct 2018)

𝐋𝐞𝐭'𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐭𝐨 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐚𝐜𝐡𝐢𝐞𝐯𝐞 𝐲𝐨𝐮𝐫 𝐠𝐨𝐚𝐥𝐬! 💯