Customer Service professional with 5+ years of BPO experience, including 2 years handling escalations, skilled in conflict resolution and ensuring customer satisfaction.

About Me

• Customer Service professional with 5+ years of BPO experience, including 2 years handling escalations.

• Skilled in conflict resolution and ensuring customer satisfaction.

Skills

• Conflict Resolution & De-escalation

• Technical & Product Knowledge

• Communication & Collaboration

• Advanced Problem-Solving & Analytical Skills

Education

Montessori De Oro

• High School

• Corner of Echem Street and Tiano Street, Barangay 20, Cagayan de Oro City, Misamis Oriental 9000

Liceo de Cagayan University

• Bachelor of Science in Nursing, 3rd Year Level

• Rodolfo N. Pelaez Boulevard, Barangay Kauswagan, Cagayan de Oro City, Misamis Oriental 9000

Work Experience

Escalations Agent
Ubiquity Global Services – Cagayan de Oro, Philippines | Dec 2023 – Present

• Handle customer escalations with professionalism, ensuring timely and effective resolution.

• Utilize advanced conflict resolution and problem-solving skills to address complex issues.

Customer Service Representative
Ubiquity Global Services – Cagayan de Oro, Philippines | June 2022 – Nov 2023

• Provide customer support across multiple channels.

• Ensure accurate, timely assistance and high customer satisfaction.

Sales Development Representative (Health IQ Account)
May 2021 – Feb 2022

• Reached out to potential clients to generate qualified leads for health insurance products.

• Educated prospects on Health IQ’s offerings, building trust and rapport to drive interest.