A virtual assiatnt who does appointment setting, data entry, research, bookkeeping, customer service and conversions of files. I can work full time and even on weekends as needed. Tools I am familiar and have used are ZOHO CRM, Zoho books, Hubspot, Trello, Notion, Justcall, Teams, Outlook, Slack, etc. 

Summary

• A detail-oriented Data analyst and customer service advocate with experience in providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.

• Able to focus on work independently without need for supervision.

• Strive in fast-paced, virtual environments following established procedures and practices to exceed customer expectations.

• Long term experience in gathering data in US real estate industry.

Work Experience

Customer Service Representative
Nov 2014 – May 2017
Telstra Account
Teleperformance, Philippines

Key Qualifications & Responsibilities:

• Assist customers in basic troubleshooting process of their landline services

• Meet KPI targets

• Answer customer queries and create reports for technician requests

• Resolve customer issues and complaints

Data Analyst (Real Estate)
May 2017 – Sept 2023
Data Services/Market Analytics Department
RealPage Inc, Philippines

Key Qualifications & Responsibilities:

• Gather pricing, occupancy and all other necessary details of a particular property and enter the information on the database

• Update specific information on the system such change of management and owner company

• Update properties as to Tax credit, HUD, Section 8 or any income based housing program

Education

• BS Accountancy (2005-2009)

• Bachelor in Public Administration (2021-2024)

Key Skills

• Organizational Skills

• Great Communication Abilities

• Patience, empathy and understanding

• Interpersonal skills

• Basic Accounting

• Microsoft Office & Outlook

Languages

• English