Profile Title
Virtual Assistant
In 1100 Metro Manila, PhilippinesAbout Me
In my previous roles as a technical support, customer service representative, lead generation specialist, cold caller, market researcher and tax account specialist, I developed excellent communication and ability to engage with customers and assists them on an accurate and timely manner.
I am confident in my ability to handle a wide range of administrative tasks, such as managing calendars, coordinating travel arrangements, and handle any situations with optimistic approach.
WORK EXPERIENCE
Customer Service Representative
Flatworld Philippines | My Tax Refund Today AU- June 2024 - August 2024
- My work is to answer calls and assists clients in filing up their taxes for the financial year. I also do outbound calls to follow up on clients that were unable to complete yet the process in filing their taxes.
Outbound Phone Representative
OfficePartners360, Inc. | Dodge Construction Inc.- Jun 2022 - Nov 2022
- My task is to research and gather contact details and services offered of assigned construction related companies from social media platforms online and calling them to verify their details if it is still up to date and warm transfer the call to local agents in NY.
Technical Support and Customer Service Representative
VXI Global Solutions Inc. | DirecTV and Uber- Oct 2016 - Nov 2018
- For DirecTv, my role is to answer incoming calls to assist customers concerns while keeping them engaged in the process of troubleshooting steps to fix the issues with their device or subion in a timely manner.
- For Uber, my job is to assist and resolve both riders and drivers with their concerns such as their payments, accounts activation/deactivation, trip history, banking information, calculating trip details and refunds.
Service Calendar
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