Work 5years at karak waffle coffee shop, have skills in customer service and communicating with staff to further enhance our product and services.

PROFESSIONAL EXPERIENCE

Shift Supervisor, Barista
Karak Waffle
Jeddah, Saudi Arabia
03/2017 – 04/2022

• Accomplished Shift Supervisor and Barista at Karak Waffle, adept in staff management and cash handling, ensuring operational excellence and customer satisfaction.
• Demonstrated ability to train employees, resolve conflicts, and maintain financial accuracy, contributing to improved service standards and workplace safety.
• Skilled in motivating teams for peak performance, embodying a customer-oriented approach.

Responsibilities:

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

SKILLS

• Employee training
• Workplace safety
• Staff management
• Customer-oriented
• Staff motivation
• Cash handling