Skilled Customer Service and Technical Support professional with experience handling customer inquiries, resolving technical issues, and ensuring a smooth user experience. Adept at troubleshooting hardware and software problems, while maintaining a friendly and solution-focused approach. Committed to delivering fast, effective support and building strong customer relationships through clear communication and reliable service.

Professional Summary

• To be given the chance to display my abilities and support the expansion of the business.

• To improve my skills by accepting this role and increasing my knowledge.

• Seeking a job in an organization that can continue my career growth and enable me to develop a strong skill set.

Core Skills

• Highly knowledgeable of products

• Up-to-date knowledge of the market

• Strong communication skills

• Expert at building rapport with clients

• Time Management

Career History

Former Team Leader | Alorica Teleservices Inc.
Dates not specified

Customer Service & Technical Support Representative | AT&T Mobility Customer Loyalty Group (MCLG)
2022 – 2023

Technical Support Representative | AT&T Broadband Technical Support (BBTECH)
2023 – 2024

Cold Caller / Inbound Calls | Versatel Marketing LLC (Insurance Company – Seasonal Account)
2024

Customer Service & Technical Support Representative | TELUS International
2023 – 2024

Academic Background

• Bachelor of Arts in Political Science Major in Policy Management | University of Makati | 2021 – 2023

• HumSS (Humanities and Social Science) | University of Makati | 2019 – 2021

• Junior High School | Bonifacio Javier National High School | 2018 – 2019

• St. Augustine College of Nursing | Mandaluyong | Dates not specified