Creating ads campaigns, pixels, Conversion API PPC Ads Expert, TikTok, Facebook, and Instagram and optimizing their ads per strategy and creating reels, campaigns, A/B testing, and Catalogs. Always have tailored solutions to customer's daily issues. Provided IT support services, troubleshooting, and system operation.

Work Experience

Inside Sales Associate | Social Media Specialist
2019 - 2024
Accenture Inc. - Cubao, Quezon City, Philippines

• Creating ads campaigns, pixels, Conversion API
• PPC Ads Expert, TikTok, Facebook, Instagram
• Optimizing their ads per strategy
• Creating reels, campaigns, A/B testing, Catalogs
• Always have tailored solutions to customer daily issues
• Provided IT support services, troubleshooting, and system operation

Product Data Operation Analyst
2016 - 2017

Senior Product Data Operation Analyst
2017 - 2019

• Conveying the client requirements to the team with regards to the process
• Offers data-driven recommendations aligned with overall company
• Follow quality standards and procedures to minimize errors and maximize client satisfaction
• Subject Matter Expert for this LOB
• Manage Risk & Issue Log and Root Cause Analysis File
• Ad-hoc Tasks
• Manage the Utilization and Occupancy file of the team
• EOD Report
• Data Visualization powered by Power BI

Customer Service Tier 2
2024
Accenture Inc. - Filinvest Axis 1, Alabang

• Meet and exceed customer needs by providing timely, effective, and empathetic support
• Collaborated with supervisors to escalate and address customer inquiries or technical issues
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Power BI for Data Visualization

Education

Cavite State University
Bachelor of Science: Information Technology
Completed in 2016

April 2023 | Pro VA
February 2024 | Mae Banda
Certificate of Course - Multimedia | Graphic Design and Video Editing
Completion of Lead Gen, Appointment Setter, and General VA

Skills

• Management Skills & Reporting
• Digital Marketing
• Microsoft Visual Studio
• M365 - Excel, PowerPoint, Word
• MySQL - Databases
• Adobe - Photoshop, Illustrator, Premiere
• Canva, CapCut & Lightroom
• Programming & CSS, JavaScript, Bootstrap
• Social Media Manager
• PPC, Ads Campaign
• Web Tracking - Pixel & Conversion API
• Reels, Creatives, Catalogs & A/B Test
• Budgeting
• Troubleshooting
• Facebook, Instagram & TikTok

Awards

Q3 2023 | Accenture, Inc. - Highest Successful Calls per Agent