Profile Title
Cold Caller Manager, Customer Support
In Mendez CaviteAbout Me
I have over 5 years experience working at a corporate BPO company here in the Philippines servicing US and UK clients as well as 6 months experience working remotely as an independent contractor freelancer after I left the corporate setting.
I've taken on leadership roles and managed a team. I've worked in operations as well as the training team. I've also worked in an escalations department in customer service. What I enjoy about it the most is the day to day interactions.
PROFESSIONAL EXPERIENCE
BPO Product Trainer and Communications Assistant with more than four years experience in outstanding companies. Involving resolving customers complaints via phone, chat and email delivering excellent quality service and going the extra mile continuously.
WORK EXPERIENCE
Virtual Connection I Cold Caller VA
August 15, 2023 - January 17, 2024
- Calling real estate agent prospects to set a phone meeting appointment and passing off to the client
Sitel, Philippines I Agent Trainer
Account: Hotel Beds & Just Eat
January 2020 - August 2023
- Execute process training and provides necessary coaching
- Administrative Tasks
- Creating initiatives to help the accounts' overall performance
Teleperformance, Philippines I Captioning Agent
Account: JP Morgan Chase & Caption Call
February 2018 - October 2018
- Successfully assisted clients who have hearing loss problem by transcribing their telephone conversations more efficiently and effectively.
Intercontinental Hong Kong I Concierge Trainee
May 2017 - November 2017
- Greeting guests and confirming reservations
- Meeting and providing excellent customer service
- Perform basic administrative/ reception duties
SKILLS
- Effective Communication Skills
- Attention to Detail
- Leadership Skills
- Data Entry Cold Calling
- Email Management Customer Service Skills
- Administrative Skills
INTERESTS
- Travel
- Music
- Scuba Diving
- Swimming Hiking
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