Profile Title

Cold Caller Manager, Customer Support

In Mendez Cavite

About Me

 I have over 5 years experience working at a corporate BPO company here in the Philippines servicing US and UK clients as well as 6 months experience working remotely as an independent contractor freelancer after I left the corporate setting. 

 

I've taken on leadership roles and managed a team. I've worked in operations as well as the training team. I've also worked in an escalations department in customer service. What I enjoy about it the most is the day to day interactions.

 

 

PROFESSIONAL EXPERIENCE

BPO Product Trainer and Communications Assistant with more than four years experience in outstanding companies. Involving resolving customers complaints via phone, chat and email delivering excellent quality service and going the extra mile continuously.

 

 

WORK EXPERIENCE

Virtual Connection I Cold Caller VA

August 15, 2023 - January 17, 2024

  • Calling real estate agent prospects to set a phone meeting appointment and passing off to the client

 

Sitel, Philippines I Agent Trainer

Account: Hotel Beds & Just Eat

January 2020 - August 2023

  • Execute process training and provides necessary coaching
  • Administrative Tasks
  • Creating initiatives to help the accounts' overall performance

 

Teleperformance, Philippines I Captioning Agent

Account: JP Morgan Chase & Caption Call

February 2018 - October 2018

  • Successfully assisted clients who have hearing loss problem by transcribing their telephone conversations more efficiently and effectively.

 

Intercontinental Hong Kong I Concierge Trainee

May 2017 - November 2017

  • Greeting guests and confirming reservations
  • Meeting and providing excellent customer service
  • Perform basic administrative/ reception duties

 

SKILLS

  • Effective Communication Skills
  • Attention to Detail
  • Leadership Skills
  • Data Entry  Cold Calling
  • Email Management Customer Service Skills
  • Administrative Skills

 

INTERESTS

  • Travel
  • Music
  • Scuba Diving
  • Swimming Hiking

 

Service Calendar
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