I am seeking partime work, i am here as a student in masters of Management at University Of niagara Falls, ontario canada. I had 7+years of experience in bank back home country in nepal as customer service representative,Teller, Assistant Relationship officer and Assistant operation officer.

Motivated banking operations professional with 7+ years of experience, relocating to Niagara Falls, ON. Eager to contribute my operational, compliance, and client service expertise in a Canadian financial environment while pursuing a Master of Management.

WORK EXPERIENCE

Assistant Operation Officer (Equivalent to Branch Operations Supervisor)
Siddhartha Bank Limited – Gauradaha & Kakarvitta Branches, Nepal
Jun 2022 – Jun 2025

• Oversaw daily branch operations including teller services, customer service, and back-office processes.

• Ensured compliance with regulatory requirements and internal policies.

• Resolved escalated client issues and operational discrepancies efficiently.

• Coordinated internal audits and implemented risk control measures.

• Led a team to streamline operational workflows and improve service delivery.

• Liaised with head office departments to address and resolve operational challenges.

• Maintained 100% KYC compliance and ensured timely submission of regulatory reports.

• Supervised a team of 3 staff members, 1 messenger, and 2 security personnel.

Assistant Relationship Officer (Credit & Client Services)
Siddhartha Bank Limited – Kakarvitta, Nepal
Mar 2020 – May 2022

• Promoted retail and corporate credit products to prospective and existing clients.

• Analyzed credit applications to assess client risk profiles and ensure creditworthiness.

• Conducted client meetings and relationship management for portfolio growth.

• Facilitated loan processing in accordance with bank policies and regulatory standards.

• Developed marketing strategies and local campaigns to increase outreach and engagement.

• Provided cross-selling support to increase uptake of bank services.

Teller
Siddhartha Bank Limited – Kakarvitta, Nepal
Sep 2019 – Feb 2020

• Processed daily cash transactions including deposits, withdrawals, and payments with accuracy.

• Ensured end-of-day cash balancing and maintained proper documentation.

• Followed all internal audit procedures and cash handling protocols.

Customer Service Representative
Siddhartha Bank Limited – Chandragadhi & Kakarvitta Branches, Nepal
Apr 2018 – Aug 2019

• Delivered front-line customer support for account inquiries, loan services, and banking products.

• Handled client complaints professionally and ensured prompt resolution.

• Updated KYC records and assisted clients with account maintenance and documentation.

• Promoted banking products and assisted with onboarding new clients.

• Maintained service standards aligned with branch performance targets.

EDUCATION

• Master of Management (MOM), University of Niagara Falls, ON, Canada

  • (Expected Graduation: 2026 | Enrolled: July 2025)

• Master of Business Studies (MBS), Tribhuvan University, Nepal

  • Graduated: 2020 | CGPA: 3.32 | Focus: Marketing

• Bachelor of Business Administration (BBA), Tribhuvan University, Nepal

  • Graduated: 2017 | CGPA: 3.58 | Focus: Corporate Finance

KEY ACHIEVEMENT

• Boosted Branch Efficiency: Streamlined operational workflows, resulting in 20% increase in branch efficiency.

• Leadership and Team Productivity: Led a team of 3 staff members and improved productivity by 30%, achieving a high internal audit rating.

• Efficient Issue Resolution: Resolved 95% customer and operational escalations within 24 hours.

• Regulatory Compliance Excellence: Achieved 100% Compliance through proactive KYC update and internal control practices.

TRAINING & CERTIFICATION

• In-house training on Teller Role – Siddhartha Bank Limited

• AML/KYC and Compliance Awareness Sessions (Internal, 2022–2024)

• MBRU Community Immunity Program – Online COVID-19 Awareness Course

SKILLS

• Banking Operations: Branch Management, Teller Operations, Cash Handling

• Compliance: AML/KYC, Audit Preparation, Risk Mitigation

• Customer Service: Conflict Resolution, Multilingual Support (English/Hindi/Nepali)

• Technical: MS Office, Financial Reporting, Data Analysis

VOLUNTEERING

Professional Service Director (2021-2022 & 2023-2024)
Rotaract club of Itabhatta Municipal (Jhapa, Nepal)

• Led financial literacy programs reaching 200+ community members.

• Coordinated with local NGOs to amplify outreach efforts and volunteer engagement.

• Organized environmental awareness campaigns and youth leadership workshops.

Treasurer (2022-2023)
Rotaract club of Itabhatta Municipal (Jhapa, Nepal)

• Managed club finances of $10k+, budgeting, expense tracking, and financial reporting.

• Allocated funds for events like charity drives and community development projects.

• Ensure transparency in financial operations and compliance with rotary guidelines.

Special Area Project Coordinator (2020-2021)
Rotaract club of Itabhatta Municipal (Jhapa, Nepal)

• Developed targeted project to support women’s empowerment and rural healthcare access.

• Monitored project outcomes and reported results to stake holders and rotary affiliates.

LANGUAGES

• English: Fluent (IELTS Overall 7-C1 Advanced)

• Hindi: Fluent (Spoken)

• Nepali: Native