Profile Title
I am a virtual assistant.
In Davao del Sur, PhilippinesAbout Me
I am a Virtual Assistant and Customer Support Specialist with three years of BPO experience, including specialized roles in business compliance, legal documentation, and ticketing support. I excel in high-volume workflow management, calendar scheduling, subion handling, and client retention under tight timelines.
Known for my resilience and strong adaptability, I aim to leverage my background in operations management, data-driven problem solving, and multi-channel support (call, chat, email) to help fast-growing teams streamline their systems, scale their operations, and deliver exceptional client experiences.
EDUCATION
Bachelor of Science in Entrepreneurship
Compostela Valley State College | 2020-2023
WORK EXPERIENCE
Vividseats - Senior Fan Care Specialist
Alorica Inc. | April 2023 - September 2024
- I provided dedicated support to fans and resellers in the ticketing industry. My responsibilities included assisting fans in obtaining tickets, verifying ticket validity, and ensuring smooth transactions across multiple platforms.
Legalzoom - Escalation Specialist
VXI Global Solutions | November 2024 - February 2026
- I assisted business owners, investors, and entrepreneurs across the United States in maintaining compliance and ensuring their businesses remained active and in good standing. My role combined customer support with regulatory oversight, helping clients navigate complex processes while safeguarding their reputations.
Customer Support - SOP - VA Rep
Avas Flower | March 2026 - May 2026
- I am a customer support and retention specialist experienced in managing order processing, ticketing escalations, and saving high-volume seasonal accounts under tight timelines.
SKILLS
- Sales Management
- Business Compliance & Regulatory Support
- Case Management & Investigation Reports
- Billing & Refund Processing
- Subion Handling
- Retention
- Calendar Management
ADDITIONAL INFORMATION
Dynamic Science & Entrepreneurship graduate skilled in turning technical concepts into market-ready business models. Adept at market research, product development, and project management, with a strong focus on data-driven innovation and scaling ventures.
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Involved Categories
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