Profile Title
I am experienced Customer Service Representative
About Me
I have over 4 years of experience as Customer Service Representative and Administrative Support handling inbound and outbound calls, email and chat.
OBJECTIVE
Dedicated Administrative and Customer Service Virtual Assistant with over 4 years of experience supporting high-volume client accounts in travel, claims processing, and CRM-based environments. Proven ability to manage 80-120 customer interactions daily and resolve complex cases effectively.
EDUCATION
Bachelor of Science in Business Administration
Major in Financial Management
Senior High School
Accountancy, Business & Management (ABM)
SKILLS
- Customer Support
- Administrative Support
- Case Management
- Data Entry
- Client Follow-ups
- Documentation
- Salesforce
- Zendesk
- Sabre GDS
- Amadeus GDS
- Time Management
- Problem Resolution
- Attention to Detail
- Communication Skills
EXPERIENCE
Confidential Client
Administrative / Customer Service — Remote
Jan 2023 - Dec 2025
- Managed and maintained 1,000+ client records using Salesforce and Zendesk, ensuring data accuracy and integrity.
- Responded to daily client inquiries and system tickets with timely and professional support, enhancing customer satisfaction.
- Reviewed and processed client claims, achieving a compliance rate of 100% with policy guidelines.
- Negotiated claim settlements and provided clear guidance to clients, improving resolution times by approximately 20%.
- Identified discrepancies and potential fraud through detailed claim analysis, enhancing overall operational security.
Teleperformance Cebu
Customer Service Representative — Cebu IT Park
Oct 2021 - Dec 2022
- Handled 80-120 customer interactions per day via voice and email channels, delivering consistent service excellence.
- Assisted with flight bookings, changes, accommodations, and travel-related concerns, providing tailored recommendations.
- Utilized Sabre and Amadeus GDS for domestic and international reservations, achieving a booking accuracy of 95%.
- Maintained accurate customer records and call documentation, which improved data retrieval speeds by ~30%.
- Collaborated with team members to develop solutions for frequent customer inquiries, enhancing the response framework.
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