Profile Title
Customer Service Professional
About Me
Dedicated customer service professional with experience in streamlining communication and effectively handling escalated issues. Skilled in building rapport and ensuring resolutions align with company policies to drive customer satisfaction and loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.
Professional Summary
Dedicated customer service professional with experience in streamlining communication and effectively handling escalated issues. Skilled in building rapport and ensuring resolutions align with company policies to drive customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Computer proficiency
- Complaint handling
- Building rapport
- Coordination
Experience
Customer Service Representative
05/2023 - 01/2026
Capital Land Development – Remote
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated issues, providing resolutions that aligned with company policies.
- Streamlined communication channels between departments to improve response times.
- Conducted follow-up calls to ensure customer satisfaction and retention efforts were successful.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science: Information System
Cebu Technological University - Cebu
High School Diploma: 06/2024
Bankal National Highschool - Lapu-Lapu City, Bankal
Languages
English
Intermediate (B1)
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