Profile Title
Virtual Assistant
In Metro Manila, PhilippinesAbout Me
A skilled professional with extensive experience in providing administrative support to businesses and individuals. Adept at managing multiple tasks and prioritizing deadlines with exceptional communication skills, strong organization abilities, and a talent for multitasking.
Proficient in Microsoft Office and Adobe applications, and experienced in using various project management and communication tools and is a quick learner and adaptable to new systems and technologies. Proactive and resourceful professional, committed to supporting businesses and individuals in achieving their goals and managing their daily operations effectively.
Work Experience
Customer Service Representative (12/2021 - 09/2022)
- Possess strong verbal and written communication skills, allowing to effectively convey information, actively listen, and ask relevant questions to better understand and address customer needs.
- Building rapport with clients and establishing positive relationships
- Proficient in using various customer support software, CRM systems, and other tools. Experienced in utilizing help desk ticketing systems and can adapt quickly to new technologies.
Virtual/Executive Assistant - RME Family (09/2021 - 08/2024)
- Scheduling and managing the executive’s calendar, coordinating meetings, and ensuring that appointments and deadlines are met.
- Maintaining and organizing files and records, both digital and physical, ensuring confidentiality and easy retrieval.
- Assisting with project management tasks, tracking progress, and ensuring deadlines are met.
- Building and maintaining positive relationships with clients, vendors, and other business contacts, often handling sensitive and confidential matters.
- Implemented AI-driven solutions to streamline processes, resulting in improved workflow efficiency and reduced manual tasks.
- Assisted coworkers and staff members with special tasks on daily basis. Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Trained junior office staff in correct procedures and reporting requirements. Filed paperwork and organized computer-based information.
- Upheld strict timetables by maintaining accurate, balanced calendars
Social Media Manager - RME Family (09/2021 - 08/2024)
- Interacting with individuals by actively engaging with their content. Establishing collaborative partnerships with companies through strategic posts.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Curated and segmented editorial content to increase engagement and channel growth.
- Discussed needs and optimized strategies for short- and long-term campaigns.
- Skilled in creating compelling and visually appealing social media content, including posts, images, videos, and infographics.
- Kept up with industry trends and competitor activities to inform content strategy and stay relevant.
- Developed crisis communication strategies to address any negative feedback or social media issues.
Skills
- Digital Media Advertising Search Engine Optimization Expertise
- Proficient in leveraging AI tools Adobe Creative Suite
- Digital Content Development Social Media Management Verbal and Written Communication
- Excellent Multitasking Social Ad Campaigns CRM and CMS Software Administrative Duties
- Email Marketing Campaign Digital File Management Calendar Management Proficient in Excel and spreadsheets
Service Calendar
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