Profile Title
Workforce Management (WFM) System Administrator | Contact Ce
About Me
I'm a Workforce Management System Administrator with 10+ years of contact center experience, having progressed from Client Support Analyst to Real-Time Analyst to Workforce Supervisor before specializing in WFM system administration. I build and maintain organizational structures within enterprise WFM platforms — management units, queues, skills, and distribution/routing rules — ensuring accurate call routing and reporting for global operations teams.
I also provide technical support for authentication issues, including login troubleshooting, MFA, and SSO, helping teams stay productive with minimal downtime. My background in real-time monitoring gives me a strong operational understanding of how contact centers run day to day, and I'm comfortable supporting distributed teams across different time zones.
I'm reliable, detail-oriented, and looking for remote opportunities where I can bring hands-on WFM administration and contact center operations expertise to your team.
Service Calendar
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it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
Involved Categories
Promoted Services
Rooms
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