I am a reliable and seasoned Remote Customer Service and Administrative Support Professional with over 11 years of diverse experience in customer service, client support, sales assistance, and various administrative tasks. Over the course of my career, I have developed a strong ability to communicate effectively with customers, solve problems efficiently, and manage high-pressure situations with a calm and professional demeanor.

My extensive experience has equipped me with the skills to provide seamless support in both customer-facing and behind-the-scenes roles. I excel at handling customer inquiries with patience and professionalism, resolving concerns, and delivering solutions that prioritize customer satisfaction. Through my expertise in managing client information and coordinating complex requests, I have successfully maintained trusted relationships with clients and contributed to a positive brand image.

I am highly proficient in using CRM systems such as Zoho to track and manage customer interactions effectively, and I have a strong background in providing support through email, chat, and other online communication platforms. As a highly organized and detail-oriented individual, I thrive in remote work environments where I can manage my time effectively and work independently. I am also adaptable, capable of quickly learning new processes and tools to meet the unique needs of an organization.

Currently, I am seeking remote opportunities where I can leverage my experience and skill set to deliver exceptional customer support and reliable administrative assistance. My ultimate goal is to contribute to the growth and success of the organization while fostering long-term professional relationships built on trust, dedication, and consistent performance.

PROFESSIONAL EXPERIENCE

Client Experience Specialist

Healthcare & Disability Claims Support | GlobalTek PH
June 2023 – July 2026

• Provided customer support for healthcare-related disability benefit claims through inbound and outbound calls, email, and SMS communication.
• Assisted clients throughout the claims process by explaining documentation requirements, procedures, and case updates.
• Reviewed client information and supporting documents to ensure accuracy and completeness of records.
• Maintained detailed case notes, client records, and documentation using Zoho CRM, Microsoft Excel, Microsoft Outlook, and internal systems.
• Updated work trackers, monitored case progress, managed email communications, and coordinated administrative tasks to support daily operations.
• Scheduled client appointments and maintained accurate appointment records through internal platforms.
• Handled escalated and complex client concerns by providing timely resolution and proper case documentation.
• Conducted follow-ups with clients requiring additional assistance and recorded outcomes for case tracking.
• Collaborated with internal teams to ensure timely processing and movement of client cases.
• Organized digital documents and maintained accurate records to support workflow efficiency.

Customer Service Agent – Expedia Travel Ambassador

Sykes Asia, Inc.
May 2022 – July 2023

• Provided customer support for Expedia Group hotel reservation services through live chat.
• Assisted customers with hotel bookings, modifications, cancellations, and special accommodation requests.
• Coordinated with hotel partners to resolve reservation issues and customer concerns.
• Processed billing inquiries and provided assistance with travel-related requests.
• Maintained accurate reservation records and customer information across multiple systems.
• Delivered efficient solutions while maintaining customer satisfaction and service quality.

Customer Service Assistant

The SM Store
February 2015 – March 2022

• Assisted customers with inquiries, transactions, and service-related concerns.
• Processed customer payments accurately while maintaining proper handling of financial transactions.
• Used Microsoft Excel to record payment transactions, reconcile daily sales, and maintain accurate financial records.
• Managed customer information and handled confidential documents responsibly.
• Resolved customer complaints and point-of-sale issues through effective communication and problem-solving.
• Supported government service transactions including PSA, SSS, Pag-IBIG, PhilHealth, and NBI-related payments.
• Promoted prepaid telecommunication products and assisted customers with product inquiries.

CORE SKILLS

• Customer Service Support
• Administrative Support
• Healthcare Customer Support
• Disability Claims Support
• Client Relationship Management
• Case Documentation
• Records Management
• Document Organization
• Data Entry
• Email Management
• Appointment Scheduling
• Work Tracker Management
• Escalation Handling
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Google Workspace
• Zoho CRM
• Live Chat Support
• Reservation Management
• Problem Solving
• Attention to Detail

TECHNICAL SKILLS

Microsoft Office Suite

• Microsoft Excel (Data Entry, Work Trackers, Record Management)
• Microsoft Outlook (Email Management and Scheduling)
• Microsoft Word (Documentation)

Business Systems

• Zoho CRM
• Internal Case Management Systems (MILO)
• Live Chat Support Platforms

Administrative Tools

• Google Docs
• Google Sheets
• Google Forms

EDUCATION

Bachelor of Science in Hotel and Restaurant Management
Nueva Ecija University of Science and Technology (NEUST)
Cabanatuan City, Nueva Ecija, Philippines
2013

LANGUAGES

• English — Professional Working Proficiency
• Filipino — Native Proficiency