Lead Inside Sales Coordinator and Key Account Manager with 8+ years of expertise spanning the UK, US, and APAC markets. Specialized in building scalable sales operations, managing high-value enterprise accounts (USD 75K+/mo), and optimizing CRMs like NetSuite and SAP to drive business growth. An entrepreneurial founder and community leader who blends data-backed strategy with impactful cross-functional collaboration to scale B2B operations.

WORK EXPERIENCE

Tala Lighting UK

EU Inside Sales Coordinator
December 2024 – February 2026

• Established Tala UK's first Inside Sales Coordination function, partnering with the CEO & Founder and 2 Regional Sales Managers to scale sales operations across Europe.
• Managed 300+ monthly customer interactions, including inbound leads, quotations, order processing, promotional campaigns, and post-sale support, ensuring a seamless customer experience.
• Optimized CRM operations using NetSuite, Pipedrive, and Gorgias to maintain accurate pipelines, customer data, and sales reporting visibility.
• Developed sales workflows, KPI dashboards, and project trackers that improved operational efficiency and contributed to sales recovery from -75% to +25% YoY performance within one quarter.
• Led cross-functional coordination across Sales, Marketing, Logistics, Warehouse, and Customer Support while training new Inside Sales Coordinators on processes and CRM best practices.

Anchored Prints CA USA

Account Manager
October 2023 – December 2024

• Promoted from Customer Service Representative to Account Manager within one month for excellence in customer relationship management, operational coordination, and service delivery.
• Managed 3 strategic enterprise accounts representing approximately USD 75K in monthly billings, strengthening customer retention through proactive communication, project oversight, and operational coordination.
• Oversaw complex production projects involving thousands of custom orders, coordinating purchase orders, delivery timelines, and brand requirements to ensure accurate execution.
• Partnered with Procurement, Production, Warehouse, Logistics, and Finance teams to streamline fulfillment, resolve operational issues, and improve client experience.
• Served as the primary client contact, delivering weekly project updates and managing accounts through GoHighLevel, Monday.com, and Xero to maintain visibility, documentation, and billing accuracy.

Ingram Micro

Key Account Manager
August 2022 – October 2023

• Managed retailer and reseller accounts, providing end-to-end sales support from order entry through post-sales inquiries using SAP, ensuring accurate order fulfillment and customer satisfaction.
• Coordinated with Purchasing, Licensing, and Sales teams to resolve order discrepancies, product availability, and licensing requests while maintaining seamless customer communication.
• Maintained SLA compliance by managing a high-volume queue of emails, support tickets, and customer inquiries, delivering timely resolutions in a fast-paced B2B environment.
• Supported cross-functional initiatives by ensuring system accuracy, order integrity, and effective communication between internal stakeholders and customers.

Acquire BPO PH

General Coordinator – Wholesale Delivery Data
September 2021 – March 2022

• Supported reseller accounts by coordinating account updates, appointment scheduling, and wholesale delivery requests while maintaining SLA commitments.
• Managed CRM records and email communications, ensuring accurate customer information and timely resolution of back-office requests.
• Collaborated with internal teams to improve operational efficiency and deliver a consistent customer experience.

Optum Global Solutions USA

Health Insurance Advocate
October 2019 - April 2020

• Provided customer support for preion drug plans, assisting members and healthcare providers with claims, prior authorizations, and account inquiries.
• Processed insurance requests accurately while maintaining compliance with healthcare policies and quality standards.
• Resolved complex customer concerns through empathetic communication and detailed account management.

AT&T / DirecTV USA

Billing Expert | Sales Specialist
June 2017 – February 2019

• Resolved complex billing concerns, payment disputes, and account inquiries while consistently delivering exceptional customer service and identifying opportunities to promote relevant products and services.
• Recognized as a Customer Service Champion for consistently delivering outstanding customer experiences and maintaining high service quality.
• Coached teammates through performance improvement sessions, sharing best practices to improve customer interactions and achieve key performance metrics.
• Balanced customer satisfaction with sales objectives by identifying customer needs and recommending appropriate solutions.

ARB Call Facilities USA

Loan Originator | Team Manager Assistant
May 2015 – June 2017

• Processed loan applications by verifying employment, banking, and credit information to ensure accurate and compliant application processing.
• Promoted to Team Manager Assistant, supporting newly transitioned agents through coaching, performance guidance, and operational support.
• Handled customer escalations involving payment concerns and account issues, delivering timely resolutions while maintaining service quality.

LEADERSHIP & COMMUNITY INVOLVEMENT

Founder | Not so Sweet & Snackorner Food Hub

Philippines | 2023 – Present

• Founded and created a system and recipes for a food enterprise overseeing branding, operations support, and business growth initiative.

Project Director | Project EMBRACE PH

Empowering Marginalized Communities through Blessings, Restoration, Active Compassion, and Engagement
Philippines | 2025 – Present

• Lead community outreach initiatives supporting marginalized groups through volunteer programs, partnerships, and social impact projects, including jail ministry, assisted living outreach, and VAWC advocacy.

Media Guest Feature | Energy FM Radio & YouTube Live

Philippines | 2026

• Featured guest sharing entrepreneurship, community initiatives, and advocacy efforts through digital and broadcast media.

EDUCATION

University Cavite

BS Business Management major in Marketing
-Cavite State University- Silang Campus S.Y. 2018-

Alternative Learning System (ALS) Secondary Level

Department of Education, Philippines |SY2016 :

• Achieved a 99th Percentile Rank (Top 1% Nationwide) on the Accreditation and Equivalency (A&E) Test.

SKILLS & INTERESTS

Skills

• Inside Sales Coordination
• Account Management
• Customer Success
• B2B Sales Support
• Order Management
• CRM Administration
• Sales Operations
• Customer Relationship Management
• Email & Chat Support
• Billing Support
• Cross-functional Collaboration

Tools

• NetSuite
• Pipedrive
• Gorgias
• Monday.com
• GoHighLevel
• Xero
• SAP
• CRM Platforms
• Microsoft Office
• Google Workspace

Interests

• Volunteer works
• Kitchen experiments
• Women Empowerment