Reliable and detail-oriented Virtual Assistant experienced in administrative support, client communication, scheduling, lead generation, and appointment setting. Skilled at managing day-to-day tasks, coordinating schedules, following up with leads, and keeping operations organized.

Core Strengths:

• Real Estate & Executive VA Support
• Calendar & Appointment Management
• Lead Generation & Follow-ups
• Email & Administrative Support
• Customer Communication
• Research & Data Management
• Scheduling & Coordination
• CRM & Task Management
• Organized, adaptable, and proactive

Professional Summary

Experienced Virtual Assistant and Executive Support professional with a strong background in administrative support, customer service, appointment setting, lead generation, and client relationship management. Skilled in managing calendars, coordinating communications, handling inbound and outbound calls, and providing efficient remote administrative support in fast-paced environments. Recognized for exceptional communication skills, attention to detail, and the ability to deliver professional, client-focused service while working independently and collaboratively with global teams.

Key Skills

• Executive & Administrative Support
• Virtual Assistance & Remote Operations
• Phone, Email & Chat Communication
• Customer Service & Client Relationship Management
• Appointment Setting & Calendar Management
• Lead Generation & Prospect Research
• Data Entry & Database Management
• CRM Management (GoHighLevel, Kajabi)
• Google Workspace
• Scheduling & Meeting Coordination (Zoom, Google Meet)
• Email & Inbox Management
• Social Media Management (Facebook, LinkedIn)
• Canva Design & Basic Content Creation
• Customer Onboarding & Follow-up Support
• Time Management & Organization

Professional Experience

Executive Assistant / Customer Success Executive

September 2023 - July 2026
The Rising Star Property Developer (Australia Based)

• Provided high-level executive support by managing calendars, inboxes, communications, and daily priorities to ensure smooth business operations.
• Coordinated projects, meetings, presentations, and cross-functional tasks while tracking progress to meet deadlines.
• Supported recruitment efforts through candidate screening, interview coordination, and onboarding/offboarding of team members.
• Delivered training and onboarding for new hires and clients, ensuring a seamless transition and positive experience.
• Managed CRM systems, client communications, and invoicing while maintaining accurate records and strong client relationships.
• Improved operational efficiency by updating SOPs, streamlining workflows, and maintaining strict confidentiality with sensitive information.

Part-Time Lead Generation and Data Entry Specialist

December 2024 - May 2026
TALO previously VA2U

• Researched and identified potential leads using LinkedIn and Lusha to support client acquisition efforts.
• Accurately entered and maintained lead data in internal systems to ensure clean, up-to-date records.
• Used Notion to organize tasks, track progress, and collaborate with team members on lead generation strategies.

Credit Score Verifier

June 2022 – September 2022
SHA Capital

• Conducted initial assessments for business loan applicants, verified credit scores, and pre-qualified leads.
• Provided excellent first impressions and guided prospects through the application process.
• Coordinated with internal teams to move qualified leads through the pipeline quickly and efficiently

Virtual Assistant / Appointment Setting Specialist

May 2019- April 2022
Virtual Bridge PH

• Scheduled qualified appointments with leads for various campaigns
• Ensured proper tracking of conversations and follow-ups by maintaining accurate CRM records.
• Adapted quickly to different project goals and industries, ensuring consistent delivery of KPIs.
• Communicated with clarity and professionalism over phone, email, and messaging platforms.
• Proactively addressed call objections, resolved issues on the fly, and escalated as needed.
• Conducted initial assessments for business loan applicants, verified credit scores, and pre-qualified leads.
• Provided excellent first impressions and guided prospects through the application process.
• Coordinated with internal teams to move qualified leads through the pipeline quickly and efficiently.

Social Media Manager

May 2019 – April 2022
6ixeleven

• Created and managed social media content calendars to support client branding and engagement.
• Created Facebook pages
• Moderated comments, and responded to customer messages across pages
• Supported backend admin tasks and ensured client communications were always up-to-date.
• Identified opportunities to improve post timing, frequency, and engagement strategy.

English as a Second Language Tutor

Feb 2016 - June 2020
Rarejob Inc.

• Taught Basic to Business level English to Japanese students through structured online lessons.
• Demonstrated excellent verbal communication and patience in teaching non-native speakers.
• Customized lesson delivery based on individual learning styles and progress.

Education

Diaz College – BS in English Education (2017-2021)