Profile Title
CSR Supervisor
In Bataan, PhilippinesAbout Me
I'm looking for Part time job. Just email me at [email protected].
SUMMARY OF QUALIFICATIONS
- Window-based Programming using Microsoft Visual Basic 6.0, Microsoft Visual Studio 2010 and Microsoft Visual Studio 2012
- Knowledge in Photo Editing using Adobe Photoshop
- Knowledge in Application Software Installation
- Knowledge in Data Encoding using Microsoft Excel and Microsoft SQL.
- Proficient in Microsoft Office application
HONORS AND AWARD RECEIVED
Best in Capstone Project
Title: Automated Medical Record System for One Health Summit Inc. San Jose City of Balanga, Bataan
Best in OJT
Provincial Assessor Office Provincial Government of Bataan City of Balanga, Bataan
Technology Advancers Organization – President
College of Information Technology Asia Pacific College of Advanced Studies
APCAS Chess Varsity Player
Universities and Colleges Athletic Association of Bataan Season 5
WORK EXPERIENCE
April 2019 – Present (DAYSHIFT) CSR Supervisor
Innovasia Manpower Services Inc.
Company Locator: I-TREND ONLINE SERVICES INC. 4F AFAB Admin bldg. Mariveles, Bataan Philippines
Duties and Responsibilities
- Manages and trains customer service representative.
- Creates customer service processes and procedures.
- Evaluates phone, email and chat conversations.
- Investigates customer service issues as needed.
- Conducts customer service surveys and focus groups
- Completes customer service analytics reports
- Monitor daily customer service team output
July 2017 – March 2019 Information Technology Instructor
Asia Pacific College of Advanced Studies
A. H Banzon St. Ibayo City of Balanga Bataan Philippines
Duties and Responsibilities
- Maintain knowledge on all new trends and recommend improvements to assist studentsin the teaching process.
- Maintain and prepare updates of all records toensure excellent academic performance
August 2016 – December 2016 Production Staff
Sun Ace Pasig Industries Inc.
Blk 7 Lot 1 First Cavite Industrial Estate Brgy. Langkaan I, Dasmariñas Cavite Philippines
Duties and Responsibilities
- Update the record and Record the Individual Daily output of the operators under Cutting Handwork Section
- Receive and Endorse the materials in other section
- Creating Warehouse Request of the sub materials.
TRAININGS AND SEMINARS ATTENDED
TARGETED FINANCIAL SANCTIONS (TFS) WEBINAR FOR COVERED PERSONS
Anti Money Laundering Council Securities and Exchange Commission - PHILIPPINES July 22, 2022
WEBINAR ON AML / CFT RISK-BASED SUPERVISION
Securities and Exchange Commission – PHILIPPINES February 28, 2022
SAITE 2012: LEVERAGING INNOVATIONS AND NURTURING KNOWLEDGE AND SKILLS
The Garden Lakewood, Sumacab Este Cabanatuan City, Nueva Ecija September 8, 2012
11THYOUTH PHILIPPINE CONGRESS ON INFORMATION TECHNOLOGY
SMX Convention Center, Pasay City September 19, 2013
GRAPHICS DESIGN AND ANIMATION SEMINAR
Asia Pacific College of Advanced Studies Ibayo, Balanga Bataan September 4, 2014
GOOGLE REACH WEB CONFERENCE 2014
City Hall of Balanga Poblacion, Balanga, Bataan November 18, 2014
IT- BPM ROADSHOW IN THE NEXT WAVE CITIES Crown Royale Hotel
San Jose, City of Balanga November 28, 2014
3RD ANNUAL CAREER SUMMIT: ON – THE – JOB TRAINING INTERVIEW
Asia Pacific College of Advanced Studies Ibayo, Balanga City, Bataan December 5, 2014
2015 STARTUP WORKSHOP BATAAN
Bo. Campo, Emiliana Hall, Tenejero, City of Balanga November 14, 2015
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