Profile Title

CSR Supervisor

In Bataan, Philippines

About Me

I'm looking for Part time job. Just email me at [email protected].

 


SUMMARY OF QUALIFICATIONS

  • Window-based Programming using Microsoft Visual Basic 6.0, Microsoft Visual Studio 2010 and Microsoft Visual Studio 2012
  • Knowledge in Photo Editing using Adobe Photoshop
  • Knowledge in Application Software Installation
  • Knowledge in Data Encoding using Microsoft Excel and Microsoft SQL.
  • Proficient in Microsoft Office application

 

HONORS AND AWARD RECEIVED

Best in Capstone Project

Title: Automated Medical Record System for One Health Summit Inc.  San Jose City of Balanga, Bataan

 

Best in OJT

Provincial Assessor Office Provincial Government of Bataan City of Balanga, Bataan

 

Technology Advancers Organization – President

College of Information Technology Asia Pacific College of Advanced Studies

 

APCAS Chess Varsity Player

Universities and Colleges Athletic Association of Bataan Season 5

 

WORK EXPERIENCE

April 2019 – Present (DAYSHIFT)               CSR Supervisor

Innovasia Manpower Services Inc.

Company Locator: I-TREND ONLINE SERVICES INC. 4F AFAB Admin bldg. Mariveles, Bataan Philippines

Duties and Responsibilities

  • Manages and trains customer service representative.
  • Creates customer service processes and procedures.
  • Evaluates phone, email and chat conversations.
  • Investigates customer service issues as needed.
  • Conducts customer service surveys and focus groups
  • Completes customer service analytics reports
  • Monitor daily customer service team output

 

July 2017 – March 2019                                Information Technology Instructor

Asia Pacific College of Advanced Studies

A. H Banzon St. Ibayo City of Balanga Bataan Philippines

Duties and Responsibilities

  • Maintain knowledge on all new trends and recommend improvements to assist studentsin the teaching process.
  • Maintain and prepare updates of all records toensure excellent academic performance

 

August 2016 – December 2016                   Production Staff

Sun Ace Pasig Industries Inc.

Blk 7 Lot 1 First Cavite Industrial Estate Brgy. Langkaan I, Dasmariñas Cavite Philippines

Duties and Responsibilities

  • Update the record and Record the Individual Daily output of the operators under Cutting Handwork Section
  • Receive and Endorse the materials in other section
  • Creating Warehouse Request of the sub materials.

 

TRAININGS AND SEMINARS ATTENDED

TARGETED FINANCIAL SANCTIONS (TFS) WEBINAR FOR COVERED PERSONS

Anti Money Laundering Council Securities and Exchange Commission - PHILIPPINES July 22, 2022

 

WEBINAR ON AML / CFT RISK-BASED SUPERVISION

Securities and Exchange Commission – PHILIPPINES February 28, 2022

 

SAITE 2012: LEVERAGING INNOVATIONS AND NURTURING KNOWLEDGE AND SKILLS

The Garden Lakewood, Sumacab Este Cabanatuan City, Nueva Ecija September 8, 2012

 

11THYOUTH PHILIPPINE CONGRESS ON INFORMATION TECHNOLOGY

SMX Convention Center, Pasay City September 19, 2013

 

GRAPHICS DESIGN AND ANIMATION SEMINAR

Asia Pacific College of Advanced Studies Ibayo, Balanga Bataan September 4, 2014

 

GOOGLE REACH WEB CONFERENCE 2014

City Hall of Balanga Poblacion, Balanga, Bataan November 18, 2014

 

IT- BPM ROADSHOW IN THE NEXT WAVE CITIES Crown Royale Hotel

San Jose, City of Balanga November 28, 2014

 

3RD ANNUAL CAREER SUMMIT: ON – THE – JOB TRAINING INTERVIEW

Asia Pacific College of Advanced Studies Ibayo, Balanga City, Bataan December 5, 2014

 

2015 STARTUP WORKSHOP BATAAN

Bo. Campo, Emiliana Hall, Tenejero, City of Balanga November 14, 2015

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