Profile Title

Looking for a WORK FROM HOME job

In Davao del Sur, Philippines

About Me

Seeking a remote job position where I can leverage my experience in social media management, content moderation and administrative support, with a commitment to delivering high quality results and efficiently managing tasks from remote setting.

 

 

Educational Background

School: Holy Cross of Davao College

Degree: Bachelor of Science in Marine Transportation

Graduation date: (November 2018)

 

School: Kiamba National Hight School

Degree: High School Diploma

Program: Special Program in Journalism and Advanced English

Graduation date: (April 2014)

 

 

Work History

Content Moderator

Cnx CVG, Philippines

(June 2022 – Current)

  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
  • Reduced response time for content review, ensuring a safer online environment for users
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations
  • Collaborated with cross-functional teams to ensure seamless integration of data analytics solutions into existing systems.
  • Ensured that the applications created by developers on client's technologies are trustworthy and of high quality

 

Freelance Writer

(June 2016- Current)

  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
  • Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
  • Created content for websites and online publications.
  • Created a for TV and Radio Broadcasting
  • Enhanced reader engagement by developing compelling characters and unique storylines in various literary genres.
  • Maintained a keen eye for detail, resulting in polished final drafts free from grammatical errors and inconsistencies.

 

Billing, Retention, Sales and Technical Customer Service Representative

Teleperformance Philippines

(June 2021 - March 2022)

  • Enhanced customer satisfaction by promptly addressing and resolving technical issues
  • Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns
  • Served as an escalation point for advanced troubleshooting scenarios, leveraging extensive product knowledge to resolve complex issues quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance
  • Provided support through calls, chat, and email.
  • Recommended product or service and explained features and costs to help customers make educated buying decisions.
  • Increased product sales by effectively communicating technical specifications and benefits to potential clients.

 

Back Office and Social Media Data Analyst

Awesome OS Philippines

(May 2020 - June 2021)

  • Enhanced social media data analysis capabilities by implementing advanced analytical tools and methodologies.
  • Consistently provided actionable insights stemming from social media data that led to more effective marketing campaigns and increased brand awareness
  • Background searches focused on identifying client-relevant content for executive hiring and due diligence reporting
  • Comprehensive search and analysis of news and litigation content
  • Analyzed and conveyed specific information about an issue, event, or project

 

Billing, Selling and Customer Service Representative

Awesome OS Philippines

(August 2018 - May 2020)

  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, information.
  • Provided support through calls, chat, and email.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates

 

Cold Calling Campaign

Alchemy Philippines

(January 2018 - May 2018)

  • Reached out to potential prospects to learn if they’d find the product valuable.
  • Educated callers on what product or service that will give them advantage and benefits.
  • Provided support through calls, chat, and email.

 

 

Skills and Knowledge

  • Proficiency in journalism, including news writing, creative writing, photography, video and photo editing, copywriting, and writing for TV and radio broadcasting
  • Intermediate knowledge of Adobe software, Filmora and Capcut for photo and video editing
  • Basic knowledge in graphic design using tools such as Canva, Adobe Photoshop, Illustrator
  • Fast typing skills with a speed of 30 words per minute or less, supporting efficient data entry and communication

 

 

 

 

Service Calendar
?
X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

Involved Categories

Attachments

Current Work

  • ...

Work History And Reviews

  • ...
Report as Inappropriate
Are you sure you want to report Gene Rose Ramos ?

If you find the content of this profile offensive, racist, illegal or inappropriate

please let us know. We'll review and take action accordingly

report-sucess WE HAVE RECEIVED YOUR REPORT It may take some time for our team to review and take action. Thank you for your contribution.