Currently, as an LLM Trainer at Outlier, I have further refined my analytical and adaptability skills. With two years of experience at Grameenphone, I have developed strong communication, problem-solving, and customer engagement skills in a fast-paced environment. My ability to handle inquiries efficiently and ensure customer satisfaction makes me a strong fit. 

Work Experience

AI Language Trainer

Outlier | 08/2024 – Present | Remote Position | San Francisco, California

• Collect, organize, and prepare large datasets of text, ensuring diversity and quality for training AI language models.
• Ensure that the model performs well in natural language understanding, generation, and translation.
• Identify areas for improvement like text classification, sentiment analysis, or conversational AI.
• Analyze errors made by AI models in language processing and provide feedback to improve accuracy and functionality.

Customer Experience Manager

Grameenphone Ltd | 12/2021 – 01/2024 | Dhaka, Bangladesh

• Served customers with a helping attitude, enhancing customer satisfaction, retention, and acquisition.
• Provided proactive awareness and information regarding GP products/services and worked on a sales plan.
• Developed customer satisfaction goals and coordinated with the team to meet them consistently.
• Maintained accurate records and documented all customer service activities and discussions.

Research Assistant

International Professors Project | 10/2021 – 06/2024 | Remote Position | Boca Raton, Florida

• Gathered, organized, and analyzed qualitative and quantitative data from various sources such as scientific literature, surveys, and online resources.
• Input research data into databases, ensuring accuracy, organization, and confidentiality of sensitive content.
• Collaborated with research teams, researchers, and external collaborators via virtual platforms to discuss findings and progress.
• Managed research timelines, tracked progress, and ensured timely completion of all tasks.

Education

Master of Science

National University, Bangladesh | 2019 – 2021 | GPA: 3.00

Bachelor of Science

National University, Bangladesh | 2012 – 2017 | GPA: 3.09

Skills

✅ Sales
✅ Microsoft Excel
✅ Project Management
✅ MS Office
✅ Google Workspace
✅ Content Management Systems

Languages

🗣 Bangla – Native/Bilingual Proficiency
🗣 English – Full Professional Proficiency

Interests

🎨 Painting | 📸 Photography | ✂️ Crafting