Profile Title
I am a Customer Service, and an Executive Assistant
In Metro Manila, PhilippinesAbout Me
Detail oriented Administrative and Customer Support Professional with 7+ years of experience. Skilled in executive assistance, calendar management, scheduling, data entry, and document organization. Strong background in customer service, technical support, and issue resolution with professionalism and empathy.
Proficient in CRM systems (Salesforce, Monday.com) and productivity tools (Microsoft Office, Google Workspace), consistently streamlining workflows and enhancing collaboration. Known for organization, multitasking, and clear communication that drive efficiency and customer satisfaction.
PROFESSIONAL SUMMARY
Detail oriented Administrative and Customer Support Professional with over 7 years of experience providing executive assistance, technical support, customer service, and administrative support in remote and fast-paced environments. Skilled in managing calendars, scheduling appointments, data entry, documentation, email and phone support, and customer issue resolution while maintaining accuracy and confidentiality. Experienced in handling inbound and outbound communications, coordinating with clients, and using CRM systems and productivity tools such as Salesforce, Monday.com, Microsoft Office, and Google Workspace. Recognized for strong organizational skills, effective communication, and the ability to manage multiple priorities while delivering exceptional customer experiences.
CORE SKILLS
- Executive & Administrative Support
- Calendar & Email Management
- Appointment Scheduling & Coordination
- Data Entry & Database Management
- Documentation & Record Keeping
- Report Preparation
- Customer Service & Technical Support
- Customer Issue Resolution
- Phone, Chat & Email Support
- CRM Management (Salesforce, Ricochet360)
- Microsoft Office Suite & Google Workspace
- Report Preparation & Record Keeping
- Social Media Support
- Dispatch & ETA Coordination
- Attention to Detail
- Canva | CapCut | ChatGPT | Gemini | Affinity | Monday.com
PROFESSIONAL EXPERIENCE
VA Freelance AU | Technical Support / Customer Service / Upselling
Jul 2024 – Jun 2026
- Managed customer relocation requests by coordinating internet service transfers, scheduling technician appointments, providing accurate ETA updates, and ensuring seamless service activation.
- Provided technical support for NBN services by troubleshooting connectivity issues and service outages, while handling inbound and outbound calls, email follow-ups, and customer inquiries.
VA Freelance | Executive Assistant
Jun 2023 – Jun 2024
- Managed executive calendars, coordinated meetings, scheduled appointments, and prioritized daily activities to support efficient business operations.
- Managed high volume email inboxes, prioritized communications, and responded to client inquiries promptly.
- Handled social media inquiries, direct messages, comments, and chat support, providing timely customer assistance and maintaining positive client relationships.
- Coordinated daily administrative operations, maintained accurate digital records, and ensured organized documentation.
- Prepared meeting schedules, followed up with clients, and tracked appointments to maximize attendance and productivity.
Concentrix | Technical Support / Customer Service / Upselling
Mar 2022 – Apr 2023
- Provided inbound technical support by delivering step-by-step troubleshooting, product guidance, delivery ETA updates, and remote software and firmware installations.
- Managed GoPro warranty and service-related concerns, including lost, stolen, damaged, and subion warranty claims while ensuring accurate case handling and customer satisfaction.
VA Freelance AU | Executive Assistant
Apr 2019 – Feb 2022
- Provided administrative and executive support through calendar management, appointment scheduling, email management, document organization, and accurate data entry while maintaining confidentiality.
- Managed spreadsheets and databases, prepared weekly and monthly KPI reports for over 30 employees, processed payroll reports, monitored employee timesheets and attendance, and maintained organized business records.
EDUCATION
Pamantasan ng Lungsod ng Muntinlupa
Bachelor of Science in Information Technology (BSIT) — Undergraduate
Completed coursework through Second Year
ADDITIONAL INFORMATION
- Languages: English, Filipino
Service Calendar
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This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.
Involved Categories
Rooms
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Please view the available rooms in this hotel and select a room to continue with your booking.
Attachments
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Villalon, Jefferson CV
Current Work
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Work History And Reviews
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Other Experiences
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VA Freelance AU | Technical Support / Customer Service / Upselling
I have 2 years experience in this role. I managed customer relocation requests by coordinating internet service transfers, scheduling technician appointments, providing accurate ETA updates, and ensuring seamless service activation. Delivered technical support for NBN services by troubleshooting connectivity issues and service outages, while handling inbound and outbound calls, email follow‑ups, customer inquiries, and upselling mobile plans and internet services.
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VA Freelance | HVAC Executive Assistant
Experienced in managing executive calendars and coordinating meetings to ensure smooth business operations. Skilled at handling high‑volume email inboxes, prioritizing communications, and responding promptly to client inquiries. Adept at managing social media interactions and chat support, providing timely assistance while maintaining positive client relationships. Strong background in coordinating daily administrative functions, maintaining accurate digital records, and preparing schedules with follow‑ups to maximize productivity and attendance.
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Call Center | Technical Support / Customer Service / Upselling
I have 1 year and 1 month experience in this role. Delivered inbound technical support by guiding customers through step‑by‑step troubleshooting, providing product assistance, updating delivery ETAs, and performing remote software and firmware installations. Managed GoPro warranty and service concerns, including cases of lost, stolen, or damaged devices and subscription warranty claims, ensuring accurate case handling and customer satisfaction. Additionally, recommended and upsold cameras tailored to customers’ daily activities and environments, helping them choose the best device.
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VA Freelance AU Law Firm | Executive Assistant
I have 2 years and 10 months experience in this role. I provided administrative and executive support through calendar management, appointment scheduling, high volume email management, document organization, and accurate data entry while maintaining strict confidentiality. Skilled in managing spreadsheets and databases, preparing weekly and monthly KPI reports for over 30 employees, assisting in payroll timesheets, monitoring a ttendance, and maintaining well‑organized business records to ensure smooth and efficient operations.
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