I am a detail-oriented Operations and Administrative Professional with extensive experience supporting daily business operations and ensuring seamless organizational workflows. Over the course of my career, I have honed my skills in various crucial areas such as email management, calendar scheduling, report generation, and communication coordination, enabling teams to operate efficiently and meet their objectives.

My expertise extends to handling invoicing processes, conducting research to deliver actionable insights, and managing client interactions with professionalism and care. I have successfully worked across diverse industries, which has provided me with a well-rounded perspective and the ability to adapt to different environments quickly. Beyond task execution, I excel at ensuring that communication remains streamlined and organized, both within internal teams and with external partners or clients.

Whether it’s scheduling meetings, managing appointments, or addressing customer inquiries, I pride myself on maintaining high levels of accuracy and reliability. My strong organizational abilities allow me to prioritize effectively, thrive in fast-paced settings, and tackle complex assignments independently or as part of a collaborative team. Known for my professional demeanor and drive for excellence, I am deeply committed to helping individuals and teams reach their full potential by removing operational bottlenecks and fostering productivity.

WORK EXPERIENCE

ProFlo

2025 – 2026
Salt Lake City, UT, USA

• Prepared job quotes for gutter cleaning services.
• Generated monthly income reports to track revenue.
• Managed and organized daily emails for efficient communication.
• Sent follow-up emails to maintain client engagement.
• Conducted different research about the company's needs.
• Issued invoices to ensure timely client payments.

Trimech

2023 – 2025
WA, Australia

• Prepared and managed job quotes for HVAC services, ensuring accurate pricing and timely submission to clients.
• Created and processed client invoices while maintaining organized records of billing documents.
• Performed administrative tasks, including collecting packing slips, matching them with invoices, and receipting completed transactions.
• Sent payment reminder text messages and followed up with clients to help ensure timely payments.
• Maintained accurate documentation and supported daily office operations through efficient administrative and customer service tasks.

MAHARLIKA TRAVEL

2021 – 2022
NSW, Australia

• Worked closely with clients to understand their travel needs and preferences.
• Advised on visa, passport, and travel requirements and confirmed flight details.
• Provided well-researched travel options, negotiated good rates, and improved customer satisfaction.
• Managed social media by responding to inquiries and posting ads.

GO HIRE VIRTUAL

2018 – 2021
Kensington High Street, London, United Kingdom

• Made 100 cold calls a day, but mostly dialled 160 per day.
• Transferred 2–3 clients per day when the target was 1.
• Scheduled appointments based on the client's availability.

EDUCATION

Bachelor of Science in Tourism Management
Colegio de San Lorenzo
2013–2018

TRAININGS

• Grant Cardone Training, 2024
• Social Media Training, 2024
• Admin Task Training, 2024
• Sales Training, 2024