I’m a motivated Virtual Assistant with experience in sales, customer service, and appointment setting. I specialize in handling client communications, organizing schedules, and supporting business operations. I’m passionate about providing excellent service and helping businesses run more efficiently. My goal is to continue developing my skills while contributing to a team’s growth and success.

WORK EXPERIENCE

Freelance Virtual Assistant
Terry’s Florist | 2021 – 2023

• Delivered exceptional customer service by handling inquiries, resolving concerns, and ensuring client satisfaction.

• Managed sales processes from lead follow-up to closing, contributing to revenue growth.

• Scheduled and confirmed appointments to optimize business operations and client convenience.

• Accurately handled high-volume administrative tasks, maintaining organized records and timely updates.

• Maintained a professional and positive work ethic, fostering trust and long-term client relationships.

Customer Service Representative / Appointment Setter
Adic Pro | 2023 – Present

• Managed customer inquiries through inbound and outbound calls, providing prompt and professional service.

• Scheduled and confirmed appointments, ensuring accurate and efficient calendar management.

• Maintained organized client records and follow-up schedules to maximize service efficiency.

• Coordinated with technicians and management to ensure smooth daily operations.

EDUCATION HISTORY

• Lyceum of the Philippines – Manila
  Cruise Line Operations in Culinary Arts

• Almond Academy Foundation Inc.
  Team Vice President
  Member of the Project Team