with over 20 years of professional experience.

Education:

1996 – 2000
American University of Hawaii (for Humanities), Tbilisi Campus
Bachelor of Law and Diplomacy (studies were delivered in English)

1986 – 1997
Tbilisi High School

Trainings:

• Travel and Transportation Training, December 2023
• Essential Skills for Administrative Assistants, March 2023
• Records and Information Management at USAID, May 2019
• Travel Policy and Regulations, September 2017
• Programming Foreign Assistance, December 2015
• Travel and Transportation Workshop, April 2013
• E2 Travel Arranger training, March 2012
• Amadeus e-ticketing course, October 2009
• Galileo Reservation Advanced, June 2003
• Galileo Hotels/Cars/Web, June 2003

Employment History:

April 8, 2013 – Present

USAID/Caucasus, Executive Office
EXO Administrative Assistant – USAID/Tbilisi

• Provide secretarial, administrative, and clerical support to the Executive Office.
• Manage incoming/outgoing correspondence and screen visitors and calls.
• Type documents, maintain files, schedule meetings, and draft official notices.
• Create requisitions, de-commitments, and amendments in GLAAS for administrative purchases.
• Maintain time and attendance records and update directories.
• Manage EXO files and perform annual file disposal.
• Coordinate domestic/international travel, security clearances, and hotel reservations.
• Support EXO Management Assistant with motor pool, work orders, and housing issues.
• Maintain office supplies and oversee resource distribution.
• Assist implementing partners with VAT exemptions, credentials, and visa acquisition.

July 2012 – April 8, 2013

U.S. Embassy Tbilisi, Georgia
HR (Human Resources Office) Roving Secretary

• Provided secretarial, clerical, and administrative assistance to multiple embassy sections.
• Managed filing systems, drafted letters/memos, and handled travel authorizations.
• Processed time and attendance submissions and coordinated office tasks.

Assignments:

• Health Unit (July-August 2012): Administrative and receptionist duties.
• Telephones (August 2012): Answered and placed calls.
• GSO/Travel (August 2012): Hotel reservations, airport transport, visa assistance.
• Management Section (Sep–Oct 2012): Prepared diplomatic notes, updated rosters.
• EXBS (Oct 2012): Managed Time & Attendance (T&A), travel authorizations.
• INL (Dec 2012 – Apr 2013): Drafted memos, processed travel, assisted event planning.

August 2011 – July 2012

U.S. Embassy Tbilisi, Georgia
EXBS (Export Control and Related Border Security) Assistant Program Coordinator

• Coordinated training events and managed travel arrangements.
• Processed travel orders, hotel reservations, and visas.
• Assisted with Leahy vetting and financial documentation.
• Managed country clearances and tracked official donations.

2006 – 2011

U.S. Embassy Tbilisi, Georgia
Carlson Wagonlit Travel – U.S. Embassy Contractor Office Travel Counselor

• Arranged official and personal travel.
• Managed reservations and ticketing using the Amadeus system.
• Assisted with car rentals, visa arrangements, and hotel bookings.

2002 – 2006

Travel Agency “Argotour”
Sales and Ticketing Agent

• Managed air and rail reservations, arranged tours, and provided guest services.
• Coordinated airport pick-ups/drop-offs and handled email correspondence.

Diploma:

2000 – Bachelor’s Degree in Law and Diplomacy

Languages:

• Georgian: Native
• Russian: Fluent
• English: Fluent
• German: Basic

Skills:

• Computer Literacy: MS Office (Word, Excel, Outlook, Access [Basic]), Internet
• Reservation Systems: Amadeus, Galileo
• Travel Systems: E2 Travel Arranger, DOS travel regulations
• Customer Service: Excellent communication and service orientation
• Typing: Proficient with fast typing speed
• Attention to Detail: Strong memory for numbers and precision in task execution
• Learning Ability: Quick to adapt and learn independently

Awards/Certificates:

• Meritorious Honor Award – June 2024
• Meritorious Honor Award – December 2017
• Meritorious Honor Award – December 2015
• Certificate of Completion (Travel and Transportation Workshop) – April 2014
• Certificates of Appreciation – October 2014, March 2013, June 2011
• Franklin Award – November 2012
• Eagle Award – November 2012
• Extra Mile Award – June 2012