Customer Support and Administrative Professional with 4+ years of experience delivering exceptional customer service, managing administrative operations, and supporting teams in fast-paced environments. Skilled in CRM systems including Salesforce, Microsoft Dynamics, and Zoho, with experience in email management, calendar coordination, customer communication, and problem resolution. I am actively seeking remote Customer Support, Executive Assistant, or Virtual Assistant opportunities where I can contribute immediately and continue growing professionally.

CAREER SUMMARY

Dedicated Virtual Assistant, Executive Support Professional, and Customer Support Specialist with over 4 years of experience providing administrative, operational, and customer-facing support in fast-paced environments. Experienced in calendar management, inbox management, meeting coordination, customer communication, CRM administration, documentation, data entry, and executive support. Proficient in Google Workspace, Microsoft Office Suite, Salesforce, Microsoft Dynamics, Zoho CRM, Trello, Asana, Canva, Slack, Zoom, and AI productivity tools including ChatGPT. Recognized for exceptional organization, attention to detail, proactive communication, and the ability to manage multiple priorities while supporting remote teams across different time zones.

CORE SKILLS

• Executive Support
• Inbox Management
• Calendar Management
• Meeting Coordination
• Travel Coordination
• CRM Management
• Project Coordination
• SOP Documentation
• File Management
• Research
• AI Productivity Tools
• ChatGPT
• Google Workspace
• QuickBooks (Basic Knowledge – only if you are currently learning it)

PROFESSIONAL EXPERIENCE

Guaranty Trust Bank (GTBank)

Customer Service Representative
Lagos, Nigeria
January 2021 – Present

• Managed high-volume customer interactions across phone, email, and digital channels.
• Investigated and resolved complex customer concerns while maintaining excellent customer satisfaction.
• Maintained detailed CRM records and documentation.
• Collaborated with cross-functional teams to resolve escalated issues efficiently.
• Consistently met service quality and operational standards in a fast-paced environment.

Zestful Blends

VIRTUAL ASSISTANT (REMOTE VOLUNTEER)

• Managed executive calendars and coordinated meetings across multiple time zones.
• Maintained inboxes, prioritized communications, and ensured timely responses.
• Conducted online research and prepared reports to support business decisions.
• Organized digital files and maintained structured documentation systems.
• Coordinated administrative workflows and tracked project deliverables.
• Utilized Google Workspace, Trello, Asana, Canva, and ChatGPT to improve productivity and support daily operations.

Ministry Of Finance And Economic Planning, Minna, Niger State, Nigeria

ADMINISTRATIVE ASSISTANT (INTERN)
Feb 2025 – Jun 2025

• Supported administrative operations, including documentation, record keeping, and data tracking.
• Assisted in preparing financial reports and maintaining accurate records.
• Improved document organization and record accuracy.
• Supported daily administrative operations while maintaining confidential records.

March 2019 – March 2020

REMOTE WORK TOOLS

• Google Workspace
• Microsoft Office
• Slack
• Zoom
• Microsoft Teams
• Trello
• Canva
• ChatGPT
• Salesforce
• Microsoft Dynamics
• Zoho CRM
• Asana

CERTIFICATIONS/TRAININGS

• Customer Service: Wing Academy 2025
• Digital Marketing: Google Skills 2024
• Data Entry: Wing Academy 2024
• Social Media Management: Wing Academy 2024
• Data Analytics: (Excel & Google Sheets): Google 2020

EDUCATION

B.Sc - Business Administration
Miva Open University

Higher National Diploma (HND) - Accountancy
Abraham Adesanya Polytechnic, Ijebu, Ogun State

National Diploma (OND) – Banking and Finance
Osun State College of Technology, Esa Oke, Osun State

ADDITIONAL INFORMATION

• Availability: Open to full-time or part-time remote roles
• Time Zone: WAT (GMT+1) | Flexible for international teams
• Work Setup: Reliable internet connection & dedicated workspace.