Hi, I'm Lovelyn. I'm excited to explore work-from-home opportunities that fit my skills and experience. With 2 years as a call center agent and 6 months in chat and email support, I've developed strong communication skills and attention to detail. I'm a quick learner, reliable, and dedicated to delivering high-quality results.

Due to my work environment, I prefer non-voice roles, but I'm confident my focus and productivity won't be affected. I'm flexible with shifts and committed to excellent attendance. I'm looking forward to collaborating with a client who values hard work and dedication.

• I consider my self a responsible and orderly person.

• I am seeking employment with a company where I can grow professionally and personally, where I can fully use my skills for the success of the organization.

• I also want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities.

WORK EXPERIENCE

Lampara Child Development Worker
2010–2016

• As a child development worker, one of our key responsibilities is to maintain records of the children who were allocated to us, monitor them, and engaging face to face classroom interaction teaching them in four different areas of life: physical, social, socio-emotional, and spiritual.

• In addition, I was tasked with specific tasks including screening, editing, and interpreting letters from Local to English translations.

• Since the Lampara Center was created for less fortunate children, I am also incharged with conducting screenings, interviews, and follow-ups for applicants to the program.

• Also occassionaly I fill in whenever the cashier who is in charge of financial budgeting is on leave.

Customer Service Representative (Ubiquity)
2022–2024

Chat Support, Email Customer Service and Telephone Customer Service (Secure Information Technology Corp)
2024–2025

• My primary resposibilities in my role as a customer service representative involves promptly resolving customers complaints and difficulties, cultivating trusting relationships and delivering high quality service that meets their needs.

• To provide a service that would gratify them, and refer us to someone they know.

• As a Chat help Agent, we provide real-time customer help via live chat, answering inquiries, resolving issues, and guaranteeing customer happiness through efficient and professional communication while also multitasking by taking calls through telephone service.

• And, owing to company decisions and role changes, I was reassigned to the email support team while continuing to provide telephone service.

• As an email support agent, my responsibilities include handling and responding to client inquiries and support requests by email, guaranteeing quick and correct responses to preserve customer satisfaction.

LOVELYN BACROYA

• 35 YEARS OLD

EDUCATION

• St. Joseph College of Canlaon

• 2006–2010

LANGUAGE

• English

• Tagalog

• Bisaya

SKILLS

• Teaching

• Computer Skills

• Communication Skills

• Translating (Local language to English)