• Resolved inquiries by delivering exceptional customer service through both inbound and outbound call

• Guided and assisted newly onboarded virtual assistants by conducting comprehensive training sessions, resolving queries promptly, and providing necessary tools for a smooth transition into their assigned roles

• Verified quantities listed in inventory sheet with actual quantities in warehouse or storage areas

• Managed email inbox, prioritized messages according to urgency, and delivered timely responses

• Handled various administrative responsibilities including document management and generating daily reports

• Provided prompt and helpful responses through direct messages and comments to customer inquiries and complaints of the brands on social media platforms

• Monitored and filtered comments to ensure adherence to quality standards

• Demonstrated cross-sell, upsell, and downsell by actively communicating with customers on various platforms such as calls, emails, and social media

• Engaged with social media influencers to promote our products

EXPERIENCE

General Virtual Assistant

Catch Creation | September 2021 - September 2024

• Resolved inquiries by delivering exceptional customer service through both inbound and outbound call
• Guided and assisted newly onboarded virtual assistants by conducting comprehensive training sessions, resolving queries promptly, and providing necessary tools for a smooth transition into their assigned roles
• Verified quantities listed in inventory sheet with actual quantities in warehouse or storage areas
• Managed email inbox, prioritized messages according to urgency, and delivered timely responses
• Handled various administrative responsibilities including document management and generating daily reports
• Provided prompt and helpful responses through direct messages and comments to customer inquiries and complaints of the brands on social media platforms • Monitored and filtered comments to ensure adherence to quality standards
• Demonstrated cross-sell, upsell, and downsell by actively communicating with customers on various platforms such as calls, emails, and social media
• Engaged with social media influencers to promote our products

SKILLS

• Social media management
• Stock management
• Medical terminology
• Customer service
• Customer Relationship Management (CRM)
• Order management
• Software proficiency
• Sales negotiations
• Data entry documentation
• Administrative support
• Order fulfillment
• Email management
• Chat support management

EDUCATION

University of Mindanao  Davao City 

Bachelor of Science Civil  Engineering   2022 

Medical Data Curator

Veeva | July 2021 - September 2022

• Gathered data on medical guidelines, associations, events, clinical trials, and physician profiles in multiple languages from a range of online sources
• Organized data into specific groups based on years, degrees, and status
• Made necessary updates to the database to reflect any changes or incorporate additional information

Order Processing Specialist 

Avas Flowers | January 2021 - February 2021

• Identified closest floral shop with ability to process and fulfill orders
• Managed and monitored orders throughout the entire fulfillment process, guaranteeing timely progress and resolving any arising issues
• Conducted routine stock checks to assess inventory levels, verify accuracy, and identify any discrepancies

Order Processor

CNM BPO SOLUTIONS | December 2018 - July 2020

• Accommodated adjustments to special instructions of the customers by reviewing, updating, and implementing changes
• Managed customer orders and ensured timely delivery to designated restaurants
• Reached out to riders to confirm delivery schedules, address any issues, and provide necessary instructions or changes

ESL Teacher

51 Talk | July 2017 - December 2018

• Conducted English lessons, focusing on language skills and improving proficiency
• Created and implemented age-appropriate lesson plans and activities to enhance learning experience
• Provided feedback to guide improvement and enhance performance

TOOLS AND APPLICATIONS

• Gmail
• Google Drive
• Google Calendar
• Google Docs
• Google Sheets
• Google Slides
• Google Forms
• MS OneDrive
• MS Word
• MS Excel
• MS Powerpoint
• MS Outlook
• Microsoft OneNote
• Evernote
• Zoom
• Google Meet
• Skype
• Slack
• Calendly
• Google Workspace
• Microsoft Teams
• Helpscout
• Zendesk
• Konnektive CRM
• Notion
• Facebook
• Instagram
• TikTok
• LinkedIn
• Canva
• PicMonkey
• Adobe Photoshop
• Filmora
• Capcut
• Multilogin
• LDPlayer
• Shopify
• Shipstation
• AfterShip
• DHL Express Shipping
• ShipHero
• Mintsoft
• FedEx
• UPS WorldShip
• RingCentral
• Zoiper
• Cloudtalk
• Aircall
• Autocad
• Planner 5D
• Hubstaff
• Jibble
• Loom
• Lightshot