I am a dedicated Learning & Development Specialist with a strong background in designing and delivering innovative training programs tailored to meet organizational goals and employee growth. Throughout my career, I have honed my ability to create engaging, impactful learning experiences that drive team performance and elevate service quality.

I leverage data-driven insights to identify areas for improvement and measure the effectiveness of training initiatives, ensuring meaningful outcomes for both individuals and the organization at large. In addition to my expertise in learning and development, I bring valuable experience in financial risk analysis, fraud investigation, and customer service management.

These roles have equipped me with unique insights into organizational operations, employee behaviors, and stakeholder expectations, which enhance my ability to design solutions that are not only practical but also sustainable over time. My cross-functional expertise allows me to develop training that addresses real-world challenges, fosters accountability, and promotes continuous improvement.

Key skills I bring to the table include teamwork, communication, and critical thinking, all of which I apply to solve problems collaboratively and drive results. Whether coaching employees, leading workshops, or facilitating strategic initiatives, I prioritize delivering actionable outcomes that positively impact both individual careers and organizational success. My work is guided by a commitment to excellence, innovation, and long-term value creation.

Profile Summary

• Learning & Development specialist with expertise in customer service and financial risk analysis.

• Skilled at creating and delivering targeted training programs that enhance team performance and service quality.

• Proven ability to leverage data insights to design practical learning solutions.

• Committed to continuous upskilling and delivering impactful results.

Work Experience

TDCX – Learning & Development Expert (2024 – Present | Kuala Lumpur, Malaysia)

• Designed and implemented training programs supporting individual and organizational growth.

• Facilitated engaging workshops and training sessions.

• Coached employees to apply new skills effectively.

TDCX – Financial Risk Analyst (2022 – 2024 | Kuala Lumpur, Malaysia)

• Conducted credit risk assessments and verified customer documents.

• Managed risk using data-driven strategies.

• Handled customer due diligence (CDD/EDD) to meet compliance standards.

• Delivered customer support for credit-related queries.

Synchrony – Fraud Analyst (2020 – 2022 | Cebu, Philippines)

• Conducted fraud investigations and resolved claims.

• Detected fraud using technology and data analysis.

• Protected company reputation by addressing fraud cases promptly.

Optum Global Solutions – Patient Care Coordinator (2017 – 2019 | Cebu, Philippines)

• Managed preion orders and coordinated with pharmacies.

• Addressed patient concerns with empathy and clear communication.

• Ensured timely and accurate delivery of medications.

Sykes Asia – Technical Support Specialist (2016 – 2017 | Cebu, Philippines)

• Delivered technical support to resolve issues quickly.

• Ensured customer satisfaction and reinforced company credibility.

Sci-Tech Integrated Academy – Substitute Teacher (2014 – 2015 | Cebu, Philippines)

• Maintained continuity of classroom learning in teacher’s absence.

• Adapted to different student needs and environments.

Eperformax – Customer Service Specialist (2011 – 2014 | Cebu, Philippines)

• Delivered customer support and product guidance.

• Ensured positive customer experiences with professionalism and empathy.

• Collaborated with cross-functional teams to resolve concerns.

Education

• Bachelor of Arts in English, Cebu Normal University (2005 – 2009)

Skills

• Teamwork

• Time Management

• Leadership

• Communication

• Critical Thinking

Languages

• English (Fluent)

• Filipino (Fluent)