CUSTOMER SERVICE ASSOCIATE | GENERAL VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER
Meticulous and dedicated professional with a strong background in delivering top-notch administrative and customer service support. Skilled in managing remote office operations, handling calls, and precisely meeting deadlines. Proficient in research and data processing, ensuring accurate, timely information management. A passionate and adaptable team player, ready to contribute creativity and drive to support organizational growth and success.

Work Experience

Customer Service Associate

GeBBs Healthcare Solutions (Philippines), INC.

August 2021 - March 2022

• Assisted in booking and dispatching non-urgent medical transportation, ensuring HIPAA compliance.
• Handled inbound and outbound calls, addressing customer concerns promptly.
• Maintained high product knowledge to provide accurate information to customers.

General Virtual Assistant

CryptoVenture · Full-time

Nov 2021 - Dec 2021 · 2 mosUnited StatesUnited States

• Safeguarded sensitive information with discretion for confidential matters involving clients and company personnel.
• Facilitated smooth business operations by maintaining accurate records of company documents and files.
• Enhanced client satisfaction through prompt and professional email correspondence.
• Organized and managed team tasks using Trello and Asana.

General Virtual Assistant & Social Media Manager

IAATO, LLC July 2022 -  November 2023

• Managed social media platforms, ensuring consistent brand messaging and increasing follower engagement.
• Facilitated smooth business operations by maintaining accurate records and updating company documents.
• Handled travel arrangements, booking flights, accommodations, and transportation services for staff members.
• Monitored emails, organized inboxes, and prioritized messages for supervisors.

General Virtual Assistant & Social Media Marketer

E-commerce Business February 2023 - August 2023

• Managed social media accounts for increased brand visibility and engagement.
• Coordinated logistics for shipping materials domestically and internationally.
• Assisted in content creation for blog posts, newsletters, and marketing materials.
• Identified and recommended changes to existing processes to improve efficiency.

Cold Calling / Appointment Setter

Triangle Homes & Rehab, INC. February 2024 - March 2024

• Conducted outbound calls to homeowners, showcasing local market knowledge to build rapport and communicate agency services effectively.
• Tailored persuasive cold call s to individual prospects, increasing client interest and engagement.
• Achieved daily call quotas through efficient time management and task prioritization.

Executive Virtual Assistant & Business Development Executive

Lower fees, INC.- April 2024 -  September 2024

• Managed social media and websites, organized inboxes, and prioritized messages for supervisors.
• Answered and screened calls, scheduled appointments, and managed CRM input, exports, and clean-up.
• Identified business opportunities through lead-generation activities on social media platforms.
• Conducted cold calling in various business sectors.

Skills

• Communication
• Computer
• Management
• Problem-Solving
• Organizational
• Customer Service
• Leadership
• Interpersonal

Training and  Certificate

VA Training Philippines

• 5 Days Training Workshop on Social Media Marketing, Bookkeeping, Lead Generation, Content Creation,
• Website Design and Search Engine Optimization February 25, 2022

Dynamic Pitch

• 5 Days Training Workshoponf Social Media Marketing, Lead Generation, Content Creation, and VirtualAssistancey 2023