I am an experienced Customer Service Representative, Virtual Assistant, and Appointment Setter with 10 years of BPO experience. I have experience in healthcare, customer support, outbound cold calling, lead generation, appointment setting, and administrative tasks. I am skilled in handling customers professionally, qualifying leads, scheduling appointments, managing CRM systems, and providing accurate information. I am reliable, adaptable, and committed to delivering quality work while meeting deadlines and performance goals.

PROFESSIONAL SUMMARY

Results-driven professional with experience in customer service, healthcare support, lead generation, and appointment setting. Skilled in outbound calling, CRM systems, insurance verification, claims handling, and administrative support. Strong communication skills, detail-oriented, and committed to delivering excellent results in remote or office-based roles.

WORK EXPERIENCE

Appointment Setter

Premium Finance Group-Remote
January 2025 to March 2026

• Appointment Setter (Outbound) Conducts outbound calls to small business owners to offer meetings with financial advisers.
• Uses GoHighLevel (GHL) and Calendly to schedule and manage appointments, ensuring accurate booking and smooth client coordination.
• Focused on lead engagement, qualification, and securing high-quality appointments.

Provider Service Advocate

Carelon Global Solutions-Pasig
August 2023 to March 2026

• Experienced in provider services, delivering accurate benefits information to providers under members’ medical insurance plans.
• Knowledgeable in HIPAA compliance, insurance verification, and claims processing, including denial review based on EOBs.
• Detail-oriented, reliable, and skilled in handling healthcare inquiries efficiently.

CSR - Customer Service Representative

24-7 Intouch-Quezon City
November 2021 to April 2023

• Helping guests book/cancel cars depending on their needs.
• Providing assistance if they experience any negative quality from the hostvor vehicle.

Operations Team Lead

Max Profit Solutions-Marikina
January 2015 to April 2021

• Manage and monitor a small team.
• Take calls if needed.
• Do coachings and make sure agent progresses.
• Call audits and monitoring.

EDUCATION

Associate in HRM (2 years graduate)

Pamantasan ng lungsod ng Marikina-Marikina
June 2006 to October 2009

• 2 years graduate
• Associate degree

SKILLS

• Phone etiquette
• Communication skills
• Time management
• Organisational skills
• Customer service
• Computer skills
• English

CERTIFICATIONS AND LICENSES

Certificate of Recognition

April 2024 to Present

• Jointly Administered Arrangement training