With several a years of experience as a Cuatomer Service Representative, I've developed strong communication, problem-solving, and multitasking skills while supporting a wide range of customers. O take pride in staying calm under pressure, listening actively, and finding solutions that leave people feeling heard and valued.

As a dedicated mom re-entering workforce, my goal is to find a position that allows me to contribute meaningfully while balancing family life. I'm motivated, dependable, and eager to grow within a company that values both professional development and work-like balance. 

ABOUT ME
Proactive and dependable professional with QuickBooks expertise and a strong background in administrative support. Known for attention to detail, strong organizational skills, and the ability to collaborate effectively with clients, vendors, and team members to achieve results. As a mom of 2, I’m more motivated than ever to grow, deliver, and succeed.

PROFESSIONAL EXPERIENCE

General VA – Intuit QuickBooks US
02/2022 – 07/2025
• Customer Care / Sales Champion
• Proficient in Intuit QuickBooks (invoicing, expense tracking, bank reconciliation, financial reporting)
• Data entry with high accuracy and attention to detail
• Strong organizational, multitasking, and virtual assistant skills
• Familiarity with CRM tools and integration with QuickBooks

General Expert – Wireless Telecommunication US
10/2019 – 11/2021
• Customer Care / Sales Representative
• Consistently achieved and exceeded monthly and quarterly sales targets
• Provided timely and professional support to customers via email, phone, and chat
• Resolved client issues effectively, improving customer satisfaction and retention

EDUCATIONAL BACKGROUND

• Lyceum Northwestern University – Bachelor of Secondary Education Major in English
  2014 – 2019 (CUM LAUDE)

• Moncada, Tarlac City

TRAINING & SEMINARS

• Educational Leadership for Competitiveness and Sustainability: Responding to the Challenges of ASEAN 2015

• Annual Leadership Training & Seminar - Workshop: Contributing to Nation-Building through Responsible Leadership

LANGUAGE

• English

• Filipino

PROFESSIONAL SKILLS

• Attention to detail and accuracy

• Creativity

• Problem-solving

• Client relationship management

• Critical thinking

• Adaptable

COMMUNICATION AND TOOLS PROFICIENCY

• Intuit QuickBooks

• MS Office (Excel, Word, PowerPoint)

• Google Suite

• Go-High Level

• Salesforce

• Oracle

• Slack

• Discord

• WhatsApp