Hello, my name is Marionnette Diano, and I have over five years of experience in customer service and customer support, with experience across credit card services, travel, food delivery, e-commerce, and healthcare.

Throughout my career, I have provided support through phone, chat, and email, handling customer inquiries, resolving concerns, processing requests, and ensuring a positive customer experience.

I started my career at IBEX Global, where I handled credit card services and general customer support, assisting customers with their concerns and providing appropriate solutions.

I then joined Teleperformance as a Travel Consultant, where I assisted customers with travel bookings, flight changes, and other travel-related concerns while ensuring accurate and efficient service.

At TeleTech, I worked as a Chat and Email Support Specialist, handling customer inquiries through written communication and ensuring that concerns were resolved accurately and within the expected timeframe.

I also worked at Trafilea, an e-commerce company specializing in skincare and clothing products. My responsibilities included assisting customers with order inquiries, shipment tracking, returns, refunds, replacements, and damaged or delayed deliveries. I focused on understanding each customer's concern and providing the most appropriate resolution.

Most recently, I worked at Concentrix as a Healthcare Customer Support Representative. I assisted healthcare plan members with concerns regarding healthy food, over-the-counter medications, wellness products, healthcare benefits, payments, and billing. I also handled benefit card-related concerns, including checking benefit status, processing replacement cards, and assisting with card activations. When concerns required specialized assistance, I ensured that members were properly transferred to the appropriate department while maintaining a smooth and professional customer experience.

My diverse work experience has strengthened my communication, problem-solving, attention to detail, patience, and adaptability. Working across different industries has taught me how to quickly adjust to new processes, remain calm under pressure, and effectively handle different types of customer concerns.

As an employee, I consider myself punctual, reliable, adaptable, and a fast learner. I have a strong attendance record, take my responsibilities seriously, and consistently strive to provide quality service. I am committed to my work and take pride in having a strong work ethic, dedication, and reliability.

I believe my experience and ability to adapt to different work environments allow me to contribute positively to any team while delivering excellent customer service.