Professional Summary
 

I’m a 30-year-old Freelance Photo/Videographer based in Cebu City, Philippines, with a deep passion for creativity and design. Alongside my creative pursuits, I bring over 10 years of experience in the BPO industry, specializing in Customer Service, Technical Support, and Client Success roles for international clients across various industries, including financial services, e-commerce, and SaaS.
 

Let’s work together! Scroll down to see why I’m the right candidate for your team.
 

PROFESSIONAL EXPERIENCE
 

Senior Customer Success Specialist

Spocket.co – Canada
📅 September 19, 2022 – September 13, 2025

• Provided real-time support to users via email and chat

• Delivered exceptional customer service, highlighting software features and benefits

• Escalated technical issues and product bugs to the development team

• Assisted in phone-based customer engagement when needed

• Gathered user feedback to contribute to product improvement strategy

Customer Service Officer

Gossby.com / Feeliks.com – DLS Inc., Vietnam
📅 November 9, 2020 – July 25, 2022

• Responded to customer inquiries via phone and email

• Assisted with online order processing and logistics coordination

• Monitored post-purchase concerns and escalated after-sales issues

• Maintained CRM data and regular client correspondence

• Built strong relationships with retail, logistics, and customer support teams

Brand Manager / Admin

ACG Inc., Cebu City (BONALI, CUZETE, LA VENNE)
📅 January 21, 2019 – October 23, 2020

• Managed eCommerce content: product deions, pricing, categories, and promotions

• Conducted website reviews to ensure logical product placement and accuracy

• Compiled KPI reports to support data-driven decisions

• Coordinated closely with the warehouse team on inventory and stock management

• Handled online pricing strategy and implementation

Customer Service / Technical Support (Google Inc. Account)

Sykes Asia – Cebu City
📅 July 12, 2017 – January 18, 2019

• Addressed customer concerns via email, chat, phone, and social media

• Resolved account and service-related inquiries

• Provided clear and detailed explanations of Google services and processes

• Directed complex issues to supervisors and specialized teams

Associate – Technical Support (Verizon)

vCustomer Philippines – Cebu City
📅 December 15, 2015 – May 17, 2017

• Delivered prompt and accurate technical support

• Used clear communication to explain complex tech concepts in simple terms

• Diagnosed and resolved hardware/software issues

• Followed company SOPs for system setups and repairs

• Tracked and documented issues using internal ticketing systems

Technical & Creative Skills

• Customer Relationship Management (CRM) Tools

• SaaS and eCommerce Platform Support

• Adobe Premiere Pro, Final Cut Pro, Lightroom (Photo/Video Editing)

• Microsoft Office & Google Workspace

• Live Chat, Email & Voice Support Channels