Profile Title

MARK JAYPEE|CUSTOMER SERVICE/COLLECTION SPECIALIST

In Batangas, Philippines

About Me

With six years of experience in customer service and collections, I’ve developed strong skills in handling challenging conversations with empathy and professionalism. Cold calling to resolve outstanding balances has taught me the importance of building trust and turning difficult interactions into positive outcomes.

 

I remain calm under pressure, quickly adapting to resolve issues, de-escalate tense situations, and negotiate payment plans while keeping the customer experience in focus. This approach has consistently helped me exceed targets and strengthen customer relationships.

 

In addition to my communication skills, I’m proficient with CRM systems and collection software, always aiming to improve efficiency. My passion lies in delivering meaningful, impactful service with every conversation.

 

Work Experience

Verifier/Collection- Vamo Lending Inc. Dec 2021 - 2024

  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.

 

Customer Service Representative

CuroTecnika Aug 2021 - Dec 2021

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers. Handled customer inquiries and suggestions courteously and professionally.


 

Customer Service Representative

Sterling Global Call Center Inc. Sep 2018 - Feb 2020

  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.



Education
Agoncillo College Inc Bachelor of
Secondary Education R. Mendoza St.
Poblacion, Agoncillo, Batangas. SY:
2014- 2018

 

Agoncillo College Inc. Highschool
R. Mendoza St. Poblacion, Agoncillo,
Batangas. SY: 2007-2011


Pook Elementary School
Pook, Agoncillo, Batangas.
SY: 2000-2006

 

Skills

  • Meticulous eye for detail
  • Researching
  • Database management
  • Negotiation techniques
  • MS Office Suite
  • Analytical and critical thinking
  • Quality Assurance

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