I’m a dedicated assistant driven by a strong desire to simplify clients’ live’s and enhance their experiences.
I’ve got bag full of skills, including but not limited to - managing schedules, emails, and calls; data entry and research; basic design work; customer support via chat; cold calling and email; lead generation; maintaining records; organizing files; and handling administrative duties, enabling streamlined operations and freeing up clients time.

SUMMARY

• Dedicated assistant driven by a strong desire to simplify clients’ lives and enhance their experiences.

• Skilled in managing schedules, emails, and calls; data entry and research; basic design work; customer support via chat; cold calling and email; lead generation; maintaining records; organizing files; and handling administrative duties.

• Enables streamlined operations and frees up clients’ time.

WORK EXPERIENCE

Medical Claims Processor
TELETECH | October 2015 – November 2016

• Processed medical claims by coordinating with medical providers to verify patient histories, conditions, and treatments.

• Ensured accurate claims verification and processing for smooth billing and insurance reimbursements.

• Provided customer support for Obama Care health insurance inquiries via phone and email.

• Explained benefits to members and healthcare practitioners and escalated complex queries to managers when necessary.

Customer Support Specialist
Transcom | April 2015 – September 2015

Customer Support Specialist
Panasiatic Solutions | December 2016 – May 2017

• Handled customer inquiries via calls, emails, and chats regarding billing, usage, plan changes, and phone troubleshooting.

• Explained product features, plans, and promotions while maintaining professional and courteous communication; upsold services.

• Performed basic troubleshooting steps for device issues.

Customer Support Specialist
Convergys/Concentrix | May 2017 – February 2019

• Responded to customer inquiries via calls, emails, and chats, addressing service requests, billing issues, and account changes.

• Provided remote technical support for cable TV, internet, and phone services, assisting with troubleshooting and equipment setup.

• Promoted Mediacom services, offering tailored recommendations to meet customer needs.

• Handled complaints and implemented retention strategies to maintain customer satisfaction and loyalty.

Customer Support Specialist
IQOR Philippines | August 2019 – March 2020

• Delivered exceptional customer service via phone, email, and live chat, addressing inquiries and concerns effectively.

• Assisted with billing inquiries, account activations, plan changes, and technical troubleshooting for wireless devices.

• Consistently exceeded performance targets and received positive customer feedback.

• Offered phone promotions, upsold products and services for Metro by T-Mobile.

Loan Originator (Inbound | Outbound)
ARB Call Facilities | March 2020 – November 2020

• Conducted outbound calls to promote loan products and generate qualified leads.

• Consulted with clients to understand financial goals, assess loan eligibility, and recommend suitable loan options, including FHA, VA, and refinancing.

• Reviewed financial documents such as income, credit scores, and assets to tailor loan packages.

• Maintained frequent communication with clients to provide updates, request documents, and address inquiries.

• Ensured loan applications were accurate, complete, and compliant with regulations.

• Consistently met or exceeded sales targets through effective promotion and closing of loan applications.

Team Leader / Subject Matter Expert / Human Resource
Teleperformance | January 2021 – December 2021

• Assisted with recruitment by screening candidates, conducting initial interviews, and endorsing qualified applicants.

• Supported onboarding and training of new hires, ensuring smooth integration into teams.

• Helped resolve workplace or team concerns by collaborating with HR/management.

• Monitored attendance, leaves, and compliance with company policies.

• Conducted daily team meetings to address performance areas and align with KPIs.

• Motivated the team to maintain consistent performance and meet goals.

• Collaborated with other departments to address billing or service concerns.

• Maintained high customer satisfaction through excellent service and adherence to company standards.

General Virtual Assistant (Home Cleaning Services) (Inbound | Outbound)
Spotless John Cleaning LLC (Direct Client) | July 2022 – June 2023

• Supported daily operations, customer service, marketing, cleaner recruitment, and administrative tasks.

• Set up appointments, collected client information, and negotiated quoted amounts.

• Managed emails, schedules, data entry, invoices, and staff coordination.

• Handled client communication, addressed concerns, and gathered feedback to improve services.

• Coordinated staff schedules, tracked supply inventory, and managed financial records.

• Conducted research, managed reminders, and documented SOPs.

Real Estate Appointment Setter / Cold Caller
Calltend | January 2022 – July 2022

• Conducted high-volume outbound calls to prospective buyers, sellers, and investors.

• Qualified leads and scheduled appointments for real estate agents.

• Followed s while maintaining a natural, engaging tone.

• Handled objections, built rapport, and nurtured warm leads.

• Updated CRM with accurate lead information and call notes.

• Met or exceeded daily and weekly call and conversion targets.

General Virtual Assistant (Lead Generation & Admin Support for Logistics & Freight Services)
VA House Corp (InXpress Australia) | January 2025 – July 2025

• Researched and identified potential clients in target industries; compiled and qualified leads.

• Initiated contact via email, LinkedIn, and other platforms to introduce services and set appointments.

• Managed emails, schedules, CRM data entry, and client records.

• Assisted in tracking shipments, preparing freight documentation, and liaising with service providers.

• Compiled reports on sales activities, lead performance, and market trends.

• Responded to inquiries promptly, providing accurate information and escalating issues.

• Suggested workflow enhancements for efficiency in lead conversion and admin tasks.

General Virtual Assistant / Business Developer & Administrative Support (Commercial Cleaning & Building Maintenance)
VA House Corp (Carv Company) | June 2024 – August 2025

• Identified and connected with potential clients outsourcing janitorial and cleaning services.

• Built a pipeline of qualified prospects.

• Drafted and sent marketing emails, made follow-up calls, and nurtured client relationships.

• Scheduled and coordinated walk-throughs of client facilities to assess cleaning needs.

• Engaged with decision-makers to present tailored solutions.

• Tracked leads and outcomes in CRM systems and collaborated with operations team.

General Virtual Assistant / Lead Generation / Cold Calling (Inbound | Outbound)
VA House Corp | July 2023 – May 2024

• Conducted cold calls and renewed customer services through inbound/outbound calls.

• Maintained and updated CRM systems and lead databases.

• Followed up with leads to move them through the sales funnel.

• Built and maintained client relationships for repeat business.

• Generated reports on sales performance and provided insights.

• Created and updated sales s, templates, and lead interaction records.

EDUCATION

• BSN – Completed Coursework in Nursing
  Riverside College | December 2022

  • Participated in nursing seminars, workshops, and health outreach programs.

  • Community Health Nursing Program participation – outreach and education.

  • Maternal and Child Care Training.

  • Wound Care & Dressing Application Training.

PROFESSIONAL SKILLS

• General Virtual Assistant

• Administrative Support

• Customer Service Specialist

• Cold Calling / B2B Sales

• Lead Generation

• Real Estate Appointment Setting

• Email Marketing / Management

• Telemarketing

• Business Development

• Technical Support

• Loan Origination

• Medical Claims Processing

• Calendar Management

• Appointment Setting

• Basic Graphic Design

SOFTWARE EXPERIENCE

• Inbox Management

• Lead Nurturing

• Social Media Marketing (SMM)

• Recruitment

• CRM Tools