I’m a customer experience and quality professional with 10+ years of experience in Customer Service, Technical Support, Sales & Retention, 2 years in Quality Assurance, and 3 years as a Quality Assurance Manager. I also have over a year of experience as a Virtual Assistant supporting real estate and home improvement businesses.

My experience combines customer service, quality management, sales, administration, client coordination, and team support, allowing me to adapt quickly to different business needs.

As a Virtual Assistant, I managed my client’s emails and calendar, handled appointment setting for his real estate business, and provided client care coordination for his home improvement company. I also assisted with the recruitment process, administrative tasks, and day-to-day responsibilities whenever needed, essentially providing personal assistant support to help keep his businesses organized and running smoothly.

My key areas of expertise include:

• Customer Service & Technical Support
• Quality Assurance & Quality Management
• Sales & Customer Retention
• Virtual & Personal Assistance
• Email & Calendar Management
• Appointment Setting & Scheduling
• Client Care & Coordination
• Real Estate & Home Improvement Support
• Recruitment & Administrative Assistance
• Quality Audits, Reporting & Documentation
• Team Leadership & Performance Management
• Customer Experience & Process Improvement

I’m organized, dependable, detail-oriented, and proactive. I take pride in being someone clients can rely on to handle tasks professionally, communicate effectively, and keep things moving without constant supervision.

Whether you need help with customer support, quality assurance, virtual assistance, appointment setting, client coordination, or administrative tasks, I’m ready to bring my experience and a customer-focused approach to your business.