My goal is to grow into a reliable and trusted Virtual Assistant who can provide strong support to leadership. I want to keep learning new tools, improve my organizational skills, and contribute to a team’s success while building a long-term career in this field.

Proactive and detail-oriented individual well-versed in providing quality administrative and customer service. Proven ability to maintain composure and patience in challenging situations, enhancing customer satisfaction and loyalty. Skilled in backend support to ensure smooth operations. Passionate about working with new projects that are taking off — if you’re looking to scale, get in touch!

SKILLS

• Customer Support

• Research, Data Collection, and Data Entry

• Basic Graphic Design

• Email Handling and Email Inbox Management

• Time Management

• Administrative Assistance

• Critical Thinking

• Computer Literate (Excel, Word, etc.)

• Project Management

LANGUAGES

• Fluent in English (clear and effective written and verbal communication)

EDUCATION

• Visayas State University
  Bachelor of Science in Hotel Restaurant and Tourism Management
  Brgy. Pangasugan, Baybay City, Leyte | 2013 – 2018

• Notre Dame of Abuyog
  Secondary Education
  Brgy. Buntay, Abuyog, Leyte | 2009 – 2013

WORK EXPERIENCE

Cashier
Pancake House Uptown BGC | October 2018 – July 2019

• Served each guest respectfully and effectively.

• Supported quarterly statement of profit and loss.

• Maintained contact with kitchen staff, management, and serving staff to ensure customer concerns were addressed.

• Oversaw inventory control, ordering, food sanitation, and quality control of food products.

• Handled customer inquiries and complaints.

• Ensured accuracy in order taking, payment processing, and inventory management.

• Operated multiple cash registers, processing transactions with precision and speed.

• Efficiently managed time and handled multiple tasks.