Profile Title
Virtual Assistant
In Nageshwari, BangladeshAbout Me
Hi, This is Monjurul,
Are You Looking for A Professional Virtual Assistant? I’m here to help you streamline your business processes and boost productivity!
I will manage your social media with Hootsuite, Zoho Social, Buffer, and SocialPilot. For data entry tasks, Google Sheets, Microsoft Excel, and Airtable. Schedule organize with Google Calendar, Calendly, and Asana to manage your calendar, set appointments, and ensure you never miss an important meeting or deadline.
Task and project management with Trello, Monday, and Asana as well, to organize, track, and complete your projects. For bookkeeping support, I can Manage QuickBooks, Xero, and FreshBooks to manage your financial records. Email marketing with Mailchimp & Klaviyo, ensuring your emails reach the right audience and drive results.
CRM with Zoho, Salesforce, and HubSpot, at the end, I can Design your Social media post with Adobe Photoshop and Canva.
Are You ready to boost your business? Contact me today, and let’s get started!
SKILLS
- VIRTUAL ASSISTANCE
- DIGITAL MARKETING
- SOCIAL MEDIA MANAGE
- CUSTOMER SUPPORT
- GRAPHICS DESIGN
- LEAD GENERATION
- AUTOMATIONO & TOOLS
- MARKET RESEARCH
WORK EXPERIENCE
DIGICON TECHNOLOGIES LTD
Customer Support Representative
(Grameenphone Process)
(April 2019 - Dec -2020)
- Handled High Volume of Inbound/Outbound Calls (General & Business Customer)
- Resolved Customer Complaints and Issues
- Processed Orders and Service Requests
- Provided Product and Service Information
- Logged Call Details in CRM System
- Assisted with Billing and Payment Queries
- Followed Up with Customers for Issue Resolution
- Escalated Complex Cases to Supervisors
- Achieved Call Quality and Performance Targets
ALKAD LABORATORIES
Head of Operation ( Customer Support)
(Jan 2021 - Nov 2022)
- Strategic Oversight
- Team Leadership and Development
- Process Improvement
- KPI Monitoring and Reporting
- Cross-Functional Collaboration
FAIL2GOAL SPORTS
Social Media Manager and Post Designer
(Jan 2022 - Now)
- . Content Creation and Strategy
- Social Media Engagement and Community Management
- Performance Analysis and Reporting
- Campaign Development and Execution
- .Social Media Post Design
- Brand Monitoring and Reputation Management
CERTIFICATIONS
- Graphics Design (2021)
- Social Media Marketing (2022)
- Digital Marketing (2024)
Language
Fluent in English, Bengali, Hindi and Urdu
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