Profile Title

Virtual Assistant

In Nageshwari, Bangladesh

About Me

 Hi, This is Monjurul

Are You Looking for A Professional Virtual Assistant? I’m here to help you streamline your business processes and boost productivity!

I will manage your social media with Hootsuite, Zoho Social, Buffer, and SocialPilot. For data entry tasks, Google Sheets, Microsoft Excel, and Airtable. Schedule organize with Google Calendar, Calendly, and Asana to manage your calendar, set appointments, and ensure you never miss an important meeting or deadline.

Task and project management with Trello,  Monday, and  Asana as well, to organize, track, and complete your projects. For bookkeeping support, I can Manage QuickBooks, Xero, and FreshBooks to manage your financial records. Email marketing with  Mailchimp & Klaviyo, ensuring your emails reach the right audience and drive results.

CRM with Zoho, Salesforce, and HubSpot, at the end, I can Design your Social media post with Adobe Photoshop and Canva. 

Are You ready to boost your business? Contact me today, and let’s get started!

 

 

SKILLS

  • VIRTUAL ASSISTANCE
  • DIGITAL MARKETING
  • SOCIAL MEDIA MANAGE
  • CUSTOMER SUPPORT
  • GRAPHICS DESIGN
  • LEAD GENERATION
  • AUTOMATIONO & TOOLS
  • MARKET RESEARCH

 

 

WORK EXPERIENCE

DIGICON TECHNOLOGIES LTD

Customer Support Representative

(Grameenphone Process)

(April 2019 - Dec -2020)

  • Handled High Volume of Inbound/Outbound Calls (General & Business Customer)
  • Resolved Customer Complaints and Issues
  • Processed Orders and Service Requests
  • Provided Product and Service Information
  • Logged Call Details in CRM System
  • Assisted with Billing and Payment Queries
  • Followed Up with Customers for Issue Resolution
  • Escalated Complex Cases to Supervisors
  • Achieved Call Quality and Performance Targets

 

 

ALKAD LABORATORIES

Head of Operation ( Customer Support)

(Jan 2021 - Nov 2022)

  • Strategic Oversight
  • Team Leadership and Development
  • Process Improvement
  • KPI Monitoring and Reporting
  • Cross-Functional Collaboration

 

FAIL2GOAL SPORTS

Social Media Manager and Post Designer

(Jan 2022 - Now)

  • . Content Creation and Strategy
  • Social Media Engagement and Community Management
  • Performance Analysis and Reporting
  • Campaign Development and Execution
  • .Social Media Post Design
  • Brand Monitoring and Reputation Management

 

 

CERTIFICATIONS

  • Graphics Design (2021)
  • Social Media Marketing (2022)
  • Digital Marketing (2024)

 

 

Language

Fluent in English, Bengali, Hindi and Urdu

Service Calendar
?
X This calendar shows your working hours available for booking by employers. When you create a promoted service, it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request. This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.

Involved Categories

Attachments

Current Work

  • ...

Work History And Reviews

  • ...
Report as Inappropriate
Are you sure you want to report Md Monjurul Islam ?

If you find the content of this profile offensive, racist, illegal or inappropriate

please let us know. We'll review and take action accordingly

report-sucess WE HAVE RECEIVED YOUR REPORT It may take some time for our team to review and take action. Thank you for your contribution.