QA Tester

Technical Support

Issue Escalations

Customer Service



 

WORK EXPERIENCE

ISSUE ESCALATION ENGINEER

Oracle NetSuite | August 2023 up to present

• Scrubs, troubleshoots, debugs NetSuite Issue/s Works closely with Engineering and other QA to identify solution/fix

TECHNICAL SUPPORT ENGINEER

Oracle NetSuite | April 2022 - August 2023

• Provides customer support, respond to tickets in accordance with SLA guidelines
• Maintain high level of customer satisfaction

SOFTWARE ENGINEER

Accenture, Inc. | March 2018 - April 2022

• Manual Testing, Test cases, planning, execution Automation Testing, Defect logging
• Agile/Waterfall, Test Data Management

TECHNICAL SUPPORT REPRESENTATIVE

RGHD | June 2017 - February 2018

• In charge of providing Technical Support (Hardware, Software, Network)
• Basic Troubleshooting Case Documentation

EDUCATION

PAMANTASAN NG LUNGSOD NG VALENZUELA

June 2012 - April 2017

Bachelor of Science in Information Technology

SOFTWARE EXPERIENCE

• ServiceNow, OTRS, Dairy Farm
• Jira, Postman, HPE ALM, Selenium, Tosca, Kibana, Open Search
• MS Office, Adobe
• Autocad, Unity, WordPress
• SocMed: Facebook, Instagram, Twitter, Whatsapp

PROFESSIONAL SKILLS

• Inbound/Outbound calls
• Email, Web, Chat Support
• Manual Testing, Functional
  • Testing, Automation Testing
  • Smoke Testing, Regression
  • Testing, Sanity Testing, API
  • Testing, Agile, Waterfall,
  • SDLC/STLC
• Defect Management/Report
• Test Data Management, Test
  • Case creation, Test Planning,
  • Test Execution