I am an accomplished professional with a proven track record in customer support and sales, bringing both expertise and enthusiasm to every role I undertake. My skills lie in delivering exceptional service while simultaneously driving revenue growth, making me an invaluable asset to any team focused on customer satisfaction and business success. With a genuine passion for customer interactions, I exhibit proficiency in addressing inquiries promptly, resolving complex issues effectively, and fostering positive, long-lasting relationships with clients.

My attention to detail allows me to anticipate customer needs and provide tailored solutions, ensuring each interaction reflects care, professionalism, and dedication to client satisfaction. Over the years, I have established a strong record of exceeding sales targets through strategic communication and extensive product knowledge. By understanding the nuances of the products and services I work with, I am able to provide clients with informed, personalized recommendations, leading to enhanced trust and repeat business. My ability to combine technical expertise with empathetic listening enables me to create seamless experiences for customers, ensuring they feel valued and supported throughout their journey.

What sets me apart from the competition is my unwavering commitment to putting client interests first, ensuring every interaction is anchored in honesty, transparency, and excellence. I view each customer interaction as an opportunity to contribute to the success of the sales team and the overarching goals of the business.

Core Skills

• Proficient in Problem Solving

• Microsoft Office Efficiency

• Customer Support Expertise

• Detail-Oriented

• Effective Communication Skills

• Strong Leadership Abilities

• Skilled in Multitasking

• Team Collaboration

• Critical Thinking Aptitude

• Time Management Proficiency

• Analytical Skills

Profile

• Client Support Specialist boasting around 4 years of experience managing diverse customer interactions, adept at resolving various complaints, issues, and inquiries.

• Possesses a robust understanding and background in fostering customer loyalty, establishing solid connections with both existing and repeat customers, and clients.

Professional Overview

• Accomplished professional with a background in customer support and sales, skilled in providing exceptional service and driving revenue growth.

• Exhibits proficiency in effectively addressing customer inquiries, resolving issues, and fostering positive relationships with clients.

• Establishes a track record of exceeding sales targets through strategic communication and extensive product knowledge.

• Committed to delivering a smooth customer experience and actively contributing to the overall success of the sales team.

• The ability to provide information and help in the best interest of the clients is what sets me apart from the competition.

Certifications

• AutoCAD

• MS Office

• L1, L2 Certified Specialist

Experience

Technical Support Engineer
Xorosoft Technologies Pvt. Ltd.
Nov 2024 – May 2025

• Address general ERP-related concerns and provide resolutions over the virtual meeting.

• Conduct product training sessions over the virtual meeting to guide clients on newly developed enhancement features.

• Oversee client relationships in the role of a Key Account Manager.

• Collaborate with the development team to resolve e-commerce and technical bugs.

• Log and track customer issues in a ticketing system.

• Ensure customer satisfaction by following up on open issues and keeping customers informed of progress.

Client Support Executive
Finvasia
Apr 2024 – Nov 2024

• Addressing client queries related to forex trading and other CFDs available in global markets.

• Managing diverse client portfolios for global and European regions.

• Organizing and documenting client interactions, transactions, and relevant information to maintain up-to-date client accounts using Excel spreadsheets.

• Employing a multi-channel approach to ensure accessibility and responsiveness to various customer preferences while providing comprehensive support.

Senior Process Associate
PGEIN Pvt Ltd.
Nov 2022 - Apr 2024

• Building and sustaining positive relationships with clients through effective communication and rapport-building.

• Utilizing a multi-channel approach to ensure accessibility and responsiveness to diverse customer preferences and offering comprehensive support.

• Developing personalized solutions to address customer queries and concerns, fostering a positive customer experience to enhance customer loyalty and satisfaction.

• Organizing and documenting client interactions, transactions, and relevant information for up-to-date client accounts using excel spreadsheets.

• Thoroughly reviewing and verifying invoices and other documentation for accuracy to expedite daily funding for customers.

• Collaborating with cross-functional teams to ensure seamless coordination and timely completion of client-related tasks.

Billing Analyst
Eclerx Services Ltd.
Nov 2020 - Oct 2022

• Actively engaging clients through live tools for effective communication.

• Conducting thorough code reviews and providing constructive feedback to improve service quality.

• Employing diagnostic tools to assess and analyse the status of clients' accounts.

• Providing timely resolutions to client inquiries through various channels, including calls, emails, and chat support.

• Introducing and promoting new services to clients as part of the sales strategy.

Customer Care Advisor
Kochar Infotech
Jul 2019 - May 2020

• Specializing in lead generation, actively creating and identifying potential leads.

• Systematically categorizing leads based on their sales readiness for targeted nurturing.

• Providing support over calls and promptly resolving queries with efficient problem-solving skills.

Education

Bachelor of Technology (B.Tech.) - Mechanical Engineering
2018
Amritsar College of Engineering & Technology, Amritsar, Punjab.

• MOST (Maynard Operation Sequence Technique)

• Assemble and Dismantle of CNG bus engines for Repairs

• Six-Sigma (Define, Measure, Analyse, Improve & Control)

• Increased efficiency of refrigeration system

• Torque Analysis in different joint

Professional Goals

• Strive to consistently exceed customer expectations, ensuring high levels of satisfaction and loyalty, fostering positive relationships.

• Act as a customer advocate within the organization, contributing to a customer-centric culture.

• Develop and execute initiatives to improve customer retention rates and reduce churn to drive revenue growth.

• Establish and track key performance indicators (KPIs) related to customer success along with optimizing the processes.

• Pursue ongoing education and training in customer success best practices and industry trends.

• Foster strong communication and collaboration with various departments.