I am a hardworking, reliable, and versatile professional with experience in customer service, retail, stock handling, and fast-paced work environments. I am a strong multitasker, quick learner, and comfortable taking on different responsibilities.

I enjoy staying active, working with people, solving problems, and helping the team wherever needed. I am physically capable, organized, punctual, and always ready to learn something new. I am open to different job opportunities and confident in my ability to adapt quickly and get the job done.

CORE SKILLS & LANGUAGES

Core Skills

• Retail Management
• Client Experience (CX)
• Sales Leadership
• KPI Performance
• Upselling
• Team Leadership
• Coaching & Development
• Visual Merchandising
• Brand Standards
• Inventory Control
• Customer Relationship Management (CRM)

Languages

• English
• Ukrainian
• Russian
• Spanish
• Polish

PROFESSIONAL EXPERIENCE

Brand Ambassador — Nespresso

Vancouver, BC, Canada
Jul 2026 (5-day activation)

• Managed floor operations for a high-traffic pop-up activation drawing approximately 2,000 guests per day.
• Supported team members with supplies and logistics across 12-hour shift days, keeping activities running smoothly.
• Delivered brand storytelling and product experiences to guests, reinforcing premium brand standards.

Barista — Shift Lead Duties — Blenz Coffee

West Vancouver, BC
Apr 2024 – Jun 2026

• Took on informal shift-lead responsibilities, overseeing floor operations and guiding the team during shifts.
• Delivered elevated client experience, improving repeat visits by ~15–20%.
• Increased average transaction value by ~10% through upselling.
• Trained 5+ employees and managed 100+ orders per shift while maintaining brand standards.

Supervisor — Vircar Panificación S.L

Madrid, Spain
Sep 2023 – Feb 2024

• Led a team of 6–10 staff, improving operational efficiency by ~15% and customer satisfaction by ~20%.
• Coached employees, optimized workflows, and ensured service excellence aligned with brand expectations.

Manager — Leguminka Candy Store

Ukraine
Mar 2021 – Feb 2022

• Managed full retail operations, achieving ~25% revenue growth.
• Built customer loyalty with a 40–50% repeat rate and reduced waste by ~15%.
• Led hiring and training for the store team.

Sales Associate — Karamelka Candy Store

Ukraine
Mar 2019 – Feb 2021

• Exceeded sales targets by 10–15%.
• Managed 50+ transactions per shift, strengthened customer relationships, and supported visual merchandising.

EDUCATION

College of Economics, Law and Information Technology
Diploma in Management

CERTIFICATIONS

• Serving It Right (BC)