Profile Title
Customer Service Representative
In Eastern Samar, PhilippinesAbout Me
I am writing to express my interest in the Customer Service role at your company. With my almost 5 years of experience, I believe I am equipped with skills and knowledge make me a good fit for the position.
I am incredibly passionate about providing superb customer service experience and have a strong interest in virtual assistance and willing to be trained so I can gain more knowledge about it. My skills have helped me develop a sharp eye for detail and a creative approach to problem-solving. I am a very passionate individual who is eager to contribute to the success of the Company
I am confident that I have the relevant skills, experience and my good work ethics make ne an ideal candidate for the role and I look forward to discussing my qualitications
further in the interview process.
EDUCATION
Bachelor of Science in Nursing
College of the Immaculate
Conception (2016-2018)
SKILLS
- Basic computer literacy skills
- Organizational skills
- Strategic planning and scheduling skills
- Time-management skills
- Verbal and written communication skills
EXPERIENCE
Fraud Analyst
Concentrix
(Jan 2020 - Nov 2021)
- Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks
- Answer phone calls and provides important information/assistance to clients.
Customer Service Representative
Globaltek BPO
(Nov 2021 - May 2024)
- Manage large amounts of incoming phone calls
- Specialized in the medical claims field with the goal to help the underserved and at-risk disabled population in their quest to receive all the disability benefits.
Thank you for your time and consideration and I look forward to hearing from you.
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