I am an Administrative Assistant for 4 years. I also work as a Customer Service Representative for a year. I also past an internship in General Virtual Assistant.

Highest Educational Attainment

• School: University of Southern Mindanao - Kidapawan City Campus

• Address: Sudapin, Kidapawan City

• Course: Bachelor of Secondary Education

• Major: Mathematics

Special Skills and Knowledge

• Expertise in MS Word, MS Excel, MS PowerPoint, ensuring document creations, data analytics, and presentations development.

• Expertise in using Hubspot, Apollo and PipeDrive in doing CRM and lead generation.

• Expertise in using LinkedIn (Sales Navigator) for doing lead generation.

• Expertise in using Canva and Adobe for creating good visuals image and for marketing editing.

• Good verbal and written communication skills, facilitating effective interactions with colleagues and clients.

• Demonstrated ability to provide exceptional customer service, ensuring customer satisfaction through effective and responsive interactions.

• Expertise in using Google Meet, Google Drive, Gmail and Google Calendar for faster communication.

• Capable of working efficiently with minimal supervision, showcasing adaptability and self-driven approach to tasks.

Work Experience

General Virtual Assistant (Internship)
Lucid Strategies
November 2024 - April 2025

• Conducted manual prospecting and lead generation, managed administrative tasks, and supported client presentations while maintaining accurate CRM records.

• Improved outreach and conversion rates by expanding to client prospect database.

• Delivered high-quality results through efficient operations, real-time support, and commitment to meeting diverse business needs.

Office Secretary
Delta-Ph Technology and I.T. Solutions, Kidapawan City
January 2023 - July 2023

• Managing telephone calls, supplying and getting data and directly talking to a suitable person.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Maintained office supplies inventory by checking stock and ordering new supplies.

• Created and updated records and files to maintain document compliance.

Office Secretary
TJ-101 Computer Sales and Services, Kidapawan City
March 2019 - December 2022

• Managing telephone calls, supplying and getting data and directly talking to a suitable person.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Maintained office supplies inventory by checking stock and ordering new supplies.

• Created and updated records and files to maintain document compliance.

Customer Service Representative
Outbox Solution, Kidapawan City
December 2018 - February 2019

• Resolved concerns with products or services to help with retention and drive sales.

• Adhered to company policies and s to consistently achieve call-time and quality standards.

• Recommended products to customers and suggested other options if preferred product was unavailable.

• Assisted customers by answering questions and responding to inquiries.