I amn a dedicated and adaptable individual with proven expertise in customer support (phone, chat, email), case management, and administrative support. Skilled in problem-solving, client relations, calendar management, and back office operations.

Experienced in using Microsoft Office, Google Workspace, and CRM tools like Zendesk to ensure accuracy, compliance, and customer satisfaction. Committed to delivering quality service, effective communication, and organizational support in dynamic work environments.

WORK EXPERIENCE

Customer Service Representative
IBEX Global Solutions (Philippines), Inc., Parañaque City
January 2020 – Present

• Resolve customer inquiries through phone, chat, and email using clear, professional communication.

• Address concerns related to earnings, payouts, billing, and tax documentation with accuracy and empathy.

• Retain loyal customers by following compliance procedures and delivering excellent service.

• Utilize CRM platforms (e.g., Zendesk) to manage support tickets and customer data efficiently.

• Adapt quickly to new tools, processes, and product updates in a fast-paced, tech-driven environment.

Operations Supervisor – Cinema & Exhibition
SM Lifestyle Inc., Pasay City
September 2018 – September 2019

• Enhanced cinema customer service and supervised daily operations.

• Scheduled manpower and coordinated client events and rentals.

• Collaborated with third-party providers and security teams for regular facility checks.

• Applied HR policies and procedures in staff management.

Sr. Banking Advisor, Operations
Concentrix Daksh Services Philippines Corporation, Quezon City
March 2014 – July 2018

• Managed and processed death claims and back office support for UK clients.

• Ensured accurate customer account updates aligned with internal processes.

• Maintained quality compliance and balanced case distribution across dashboards.

• Acted as point of contact for team targets, SLAs, and process alignment.

Data Analyst
International Rectifier, Muntinlupa City
April 2013 – December 2013

• Performed data gathering, evaluation, and analysis.

• Organized information from primary and secondary sources.

• Addressed data interpretation and reporting challenges.

Office Staff
Corinthians Integrated Security, Inc., Quezon City
October 2009 – April 2012

• Handled inbound client calls and directed them to appropriate departments.

• Maintained administrative files, reports, and DTRs for payroll processing.

SKILLS

• Customer Support (Phone, Chat, Email)

• Claims & Case Management

• Back Office Operations

• Data Analysis & Reporting

• Event Planning & Client Coordination

• Admin Tasks

• Microsoft Office

EDUCATION

• Bachelor of Science in Business Administration
  Tarlac State University | 2004 – 2008

• Great Eastern Institute | 2000 – 2004

• La Purisima Elementary School | 1994 – 2000

LANGUAGES

• English

• Filipino

REFERENCES

• To be furnished upon request.