Versatile and detail-oriented Virtual Assistant with over six years of professional experience spanning customer service, sales, and training operations. Known for a proactive approach to administrative tasks, I have honed my expertise in key areas such as email and calendar management, ensuring seamless scheduling while minimizing conflicts and maximizing productivity.

My proficiency with CRM systems, including Salesforce and XSM, has enabled me to effectively manage customer relationships and streamline database workflows, facilitating efficient communication and accurate reporting within organizations. My proven ability in data entry and task coordination allows me to stay on top of critical deadlines and deliver high-quality results.

Whether managing daily administrative duties or supporting large-scale project execution, I focus on optimizing workflows, minimizing inefficiencies, and empowering teams to perform at their best. Recognized for strong communication skills, I excel at bridging gaps, fostering collaboration, and keeping stakeholders well-informed, even in high-pressure or fast-paced environments. In addition to professional expertise, my organizational and multitasking capabilities enable me to seamlessly navigate competing priorities across different projects or departments.

With a solid reputation for reliability and excellence, I am committed to delivering outstanding virtual assistance, making operations smoother, and driving measurable results for businesses aiming to reach their goals.

Versatile and detail-oriented professional with over 6 years of experience supporting customer service, sales, and training operations. Skilled in managing email correspondence, scheduling, and coordinating tasks to streamline daily workflows. Proficient in CRM systems (e.g., Salesforce, XSM) and order management, with strong communication, organization, and multitasking abilities. Known for delivering high-quality administrative support, enhancing team productivity, and ensuring exceptional customer satisfaction in fast-paced environments.

KEY SKILLS

• Email Management and Correspondence

• Calendar and Schedule Management

• CRM System Proficiency (Salesforce, XSM)

• Data Entry and Record Keeping

• Task and Project Coordination

• Multitasking and Time Management

• Problem-Solving and Conflict Resolution

• Basic Tech Savvy (MS Office, communication & collaboration tools)

• Excellent Written and Verbal Communication

WORK EXPERIENCE

Product Ready Trainer (Technical Account)
Concentrix | Feb 2023 – Jun 2025

• Designed and delivered training programs for customer service agents, support staff, and product users.

• Developed training materials: manuals, slide decks, e-learning content, and assessments.

• Conducted onboarding and upskilling sessions for employees.

• Facilitated workshops on CRM systems (XSM, AVD), communication platforms, and internal software.

• Monitored trainee progress through quizzes, roleplays, and call evaluations.

• Collaborated with operations and QA teams to align training with business goals.

• Tracked training effectiveness using CSAT, FCR, and productivity improvements.

• Provided coaching and mentoring for knowledge retention and application.

Email Correspondence Representative
VXI Global Holdings BV | Jul 2021 – Dec 2021

• Handled customer inquiries, bookings, modifications, and cancellations via email.

• Assisted with billing, rental extensions, insurance queries, and refunds.

• Coordinated with branches and support teams to resolve disputes and delays.

• Managed reservation updates, account adjustments, and incident reports.

• Maintained accurate records in CRM and reservation systems (Salesforce, proprietary).

Sales Representative
VXI Global Holdings BV | Jun 2020 – Jul 2021

• Promoted rental services and upsold premium vehicles, upgrades, and protection plans.

• Assisted customers with vehicle selection and tailored rental packages.

• Built strong client relationships for repeat business.

• Processed contracts, payments, and verified customer credentials.

Customer Service Representative
VXI Global Holdings BV | Jun 2019 – Jun 2020

• Resolved billing, vehicle, delay, or dispute concerns with professionalism.

• Provided rental rate, insurance, and policy information.

• Verified and processed documentation (licenses, credit cards, agreements).

• Assisted with reservations, pick-ups, returns, and extensions via phone/email.

Sales Representative (Order Entry)
Convergys | Oct 2018 – May 2019

• Processed customer orders via phone, email, and online systems.

• Provided product details, pricing, and availability.

• Resolved billing discrepancies, shipping issues, and returns.

• Cross-sold and upsold products, promotions, and warranties.

EDUCATION

Bachelor of Science in Entrepreneurship
Makilala Institute of Science and Technology | 2014 – 2018