I am an experienced Customer Service Specialist with over 3 years of experience in customer support, handling inquiries, resolving customer concerns, reviewing transactions, and providing professional assistance through different communication channels.

My experience includes working as a Customer Service Team Leader and a Specialized Services Customer Expert, where I developed strong communication, problem-solving, attention-to-detail, and multitasking skills. I am also experienced in handling sensitive customer concerns, reviewing information accurately, and maintaining professionalism in every interaction.

I am reliable, organized, quick to learn new tools and processes, and comfortable working in fast-paced environments. I am looking for opportunities in customer service, chat support, administrative support, and other roles where I can use my communication and customer-handling experience to provide excellent service.

PROFESSIONAL SUMMARY

Detail-oriented Customer Service and Risk Operations professional with hands-on experience in fraud detection, manual order review, ecommerce verification, and financial transaction monitoring. Proven ability to analyze flagged orders, verify customer data, mitigate risk, and maintain accurate records. Strong background in customer support, risk control, and settlement operations within fast-paced environments.

CORE SKILLS

• Manual Order Review
• Fraud Detection & Risk Assessment
• Ecommerce Order Verification
• Customer Information Validation
• Transaction Monitoring
• Data Analysis & Reporting
• Google Workspace
• Microsoft Office Suite
• Chat & Email Support
• Time Management
• Attention to Detail

WORK EXPERIENCE

SPECIALIZED SERVICES CUSTOMER EXPERT I

• Manually reviewed ecommerce orders flagged by automated systems for potential fraud or risk.
• Verified customer information, payment details, and order authenticity.
• Accurately accepted or rejected orders based on internal policies and risk indicators.
• Ensured compliance with company standards, fraud prevention guidelines, and quality metrics.
• Maintained detailed documentation of decisions and findings for audit and reporting purposes.

Teleperformance, Alabang Muntinlupa City
September 2024 - March 2026

RISK CONTROL SPECIALIST / CUSTOMER SERVICE TEAM LEADER / FRAUD ANALYST

May 2022 – August 2024

• Reviewed and analyzed player withdrawals flagged by the system for irregular activity.
• Conducted event prize checks and dividend reviews to ensure compliance with specifications.
• Screened module reports for abnormalities and identified potential risk points.
• Escalated suspicious activities and documented findings for management review.
• Handled customer inquiries and coordinated feedback with vendors.
• Applied labels and negative remarks on member accounts when necessary.

Dynamics Strategy Solution Experts Corporation, Pasay City

SETTLEMENT SPECIALIST

November 2018 – March 2020

• Managed cash flow operations and ensured accurate recording of all transactions.
• Processed online deposits and withdrawals efficiently.
• Maintained accurate daily transaction records and administrative reports.
• Ensured compliance with internal financial procedures.

Outwit Inc. / Acstream

SERVICE CREW / Smart/ 2 TC

October 2014 – April 2015

• Assisted customers and handled additional orders.
• Served food and processed payments accurately.
• Supported event planning, bookings, and contract preparation.
• Assisted in setting up children’s parties and customer events.

Jollibee – Trece Ideal Food Corp.

Cavite State University – Indang, Cavite
2014 – 2018

TRAINING & CERTIFICATIONS

• On-the-Job Training – Philippine Airlines (Catering & Ground Handling Accounting Division)
• On-the-Job Training – Days Hotel Tagaytay (Front Office Department)
• Sales 101 – NID Insurance (Edukasyon.ph x Cream Silk Online Academy)
• Project Management 101 – Cloudstaff Workforce (Edukasyon.ph x Cream Silk Online Academy)

September 2024 - March 2026