PROFESSIONAL SUMMARY

Dynamic and results-driven professional with over 10 years of experience in customer service, sales, recruitment, and administrative support. Proven track record in building client relationships, driving business growth, and leading recruitment operations across healthcare, tech, and telecommunications industries. Skilled in talent acquisition, virtual assistance, administrative coordination, telemarketing, and SEO support, with strong expertise in ATS/CRM systems, data management, and performance coaching. Adept at streamlining processes, supporting executives, and ensuring smooth daily operations in remote and office-based settings. Passionate about bridging people and opportunities by ensuring a positive experience for clients, candidates, and stakeholders alike.

CORE STRENGTHS

• Administrative Support & Office Management

• Customer Success & Retention

• Talent Acquisition (Healthcare & Technical Recruitment)

• Sales Growth & Conversion Strategies

• Team Leadership & Coaching

• Virtual Assistance & Social Media Management

• Data Research & Process Improvement

• Telemarketing & Cold Calling

• SEO & Online Marketing Support

• CRM & ATS Systems (EMS, Manatal, LinkedIn Recruiter, Indeed)

PROFESSIONAL EXPERIENCE

KT Consulting – Phoenix, Arizona, USA (Remote)
Technical Recruiter | Team Leader
Jun 2025 – Present

• Lead a team of 4 sourcers, providing daily coaching, performance monitoring, and support.

• Manage end-to-end technical recruitment, from sourcing to offer stage.

• Utilize EMS ATS for candidate pipeline management and recruitment data accuracy.

• Collaborate with hiring managers and stakeholders to align recruitment with organizational needs.

• Provide recruitment reports and strategic insights directly to the CEO.

• Drive process improvements for sourcing efficiency and candidate experience.
  Key Tools & Skills: EMS ATS, LinkedIn, job boards, referrals, recruitment reporting, executive communication.

Medical Staffing Solutions, USA – Norfolk, Virginia, USA (Remote)
Healthcare Recruiter
Sep 2022 – Jun 2025

• Recruited healthcare professionals including RNs, Surgical Techs, Phlebotomists, Medical Assistants, and Lab Techs.

• Managed candidate pipelines using Manatal ATS, LinkedIn, Indeed, and spreadsheets.

• Conducted cold calls, direct outreach, and job postings to source candidates.

• Ensured compliance with healthcare credentialing and licensing requirements.

• Reported recruitment updates directly to the CEO.
  Key Tools & Skills: Manatal ATS, LinkedIn Recruiter, Indeed, Google Sheets, cold calling, compliance tracking.

Intermedia Cloud Communications – Sunnyvale, California (Remote)
Data Entry Specialist | Administrative Assistant
Mar 2023 – Jun 2023

• Entered, updated, and maintained large volumes of client and product data in internal systems.

• Supported administrative workflows, including scheduling, email correspondence, and document preparation.

• Assisted in generating reports and preparing documentation for business operations.

• Ensured data accuracy and consistency by reviewing, verifying, and correcting information.

Orbio World – Remote (Ukraine)
Telemarketer | SEO Support
Mar 2022 – Aug 2022

• Conducted telemarketing campaigns and email outreach to drive sales opportunities.

• Assisted in implementing SEO strategies, including keyword research and content optimization.

• Handled client inquiries, maintained CRM records, and tracked marketing leads.

TELUS International – Cubao, Quezon City
Customer Service Representative
Mar 2013 – Feb 2022

• Delivered excellent customer support for international accounts.

• Handled outbound sales, escalations, and customer retention.

• Consistently exceeded KPIs and performance metrics.

Times Telecom – Legaspi, Bicol Region, Philippines
Outbound Sales Representative
Sep 2011 – Feb 2013

• Conducted outbound sales calls to acquire new customers.

• Promoted telecom products and services to increase revenue growth.

• Provided after-sales support and account management.

EDUCATION

Philippine Women’s University – National Capital Region, Philippines
Bachelor of Science in Business Administration – 2019

TECHNICAL SKILLS

• Administrative Tools: Google Workspace, MS Office Suite, Email Management, Scheduling Tools

• Applicant Tracking Systems: EMS, Manatal

• CRM & Data Tools: LinkedIn Recruiter, Indeed, Google Sheets/Excel, Database Management

• Marketing & SEO Tools: Keyword Research, SEO Optimization, Content Support

• Communication: Cold Calling, Telemarketing, Customer Support

• Virtual Assistance: Social Media Management, Graphic Design, Project Coordination