Over the past six years, I’ve built my career in customer service and administrative support. Throughout those roles, I learned that attention to detail isn’t just a nice skill to have—it’s essential. Whether I was assisting customers, managing information, verifying details, or updating records, accuracy was always expected.

PROFILE

Customer Service and Administrative Professional with over 6 years of experience supporting U.S.-based customers in telecommunications, e-commerce, data operations, and virtual assistance. Skilled in customer support via phone and chat, technical troubleshooting, CRM management, data analysis, and administrative coordination. Known for delivering accurate, customer-focused solutions while maintaining professionalism in fast-paced remote environments. Adaptable, detail-oriented, and committed to providing excellent customer experiences.

PROFESSIONAL EXPERIENCE

Administrative Virtual Assistant | Trueworks Logistics (Texas, USA)

December 2025 – May 2026

• Assisted customers with utility service setup before residential move-ins, ensuring a smooth onboarding experience.
• Researched electric, water, and gas providers through online databases and direct communication to verify service availability.
• Maintained accurate customer records and provider information using QuickBase CRM.
• Coordinated multiple customer requests while meeting deadlines and maintaining a high level of accuracy.
• Delivered professional customer service while communicating with utility providers and customers.

Data Analyst | OfficePartners360

August 2021 – December 2025

• Reviewed supplier-submitted product names to ensure compliance with company branding and naming standards.
• Conducted detailed quality reviews before approving product information for publication.
• Maintained data accuracy through consistent validation and quality assurance processes.
• Collaborated with internal teams to resolve naming inconsistencies and improve data quality.
• Supported reporting and analytics by identifying discrepancies and ensuring accurate documentation.

Technical Support Representative | Tech Mahindra (Verizon Account)

April 2016 – July 2017

• Diagnosed and resolved internet connectivity issues for Verizon customers using structured troubleshooting techniques.
• Guided customers through technical solutions to restore service while delivering exceptional customer support.
• Documented customer interactions and created escalation tickets for field technicians when onsite repairs were required.
• Maintained professionalism while handling high-volume technical support calls.

Customer Service Representative | Convergys (Amazon Account)

July 2013 – July 2014

• Assisted customers through phone and chat regarding Amazon orders, shipping, payments, returns, and product inquiries.
• Resolved customer concerns efficiently while maintaining empathy and professionalism.
• Escalated complex issues to appropriate departments to ensure timely resolution.
• Managed multiple customer interactions while maintaining productivity and service quality.

SKILLS

• Customer Service
• Customer Support
• Technical Support
• Virtual Assistance
• Administrative Support
• Data Entry
• Data Analysis
• CRM Management (QuickBase)
• Phone Support
• Chat Support
• Email Support
• Microsoft Office
• Google Workspace
• Internet Troubleshooting
• Research & Verification
• Documentation
• Problem Solving
• Multitasking
• Time Management
• Attention to Detail

EDUCATION

Cebu Institute of Technology – University

Bachelor of Science in Psychology (Undergraduate)
2007 – 2010